Amanda C. Email & Phone Number

Washington, Dc, Us

Bethesda, Md, Us

• Manage a team of Workforce Analysts responsible for allocating labor demand to over 265 stores• Execute Total Wine’s labor model by overseeing the forecasting, scheduling and timekeeping modules of Total Wine’s Workforce Management (WFM) system, Zebra Workcloud• Maintain up-to-date knowledge of recent feature upgrades and conduct cost savings analyses to prioritize new initiatives• Partner with cross-functional stakeholders at the corporate, field and store-level to identify operational needs and system enhancements• Lead all system related activities including new functionality implementations and upgrade rollouts; communicating requirements, developing test scripts, creating change management plans and directing training strategies• Perform skills and capability needs analyses for direct reports; develop and maintain Individual Development Plans (IDPs)• Lead and execute the seasonal Holiday Store Support program; orchestrating over 200 corporate employees to travel and support stores across the country during the holiday season• Continue responsibilities of Lead Analyst, Workforce Management Systems

Bethesda, Md, Us

• Develop and publish store analytics and reporting for end-users by utilizing Cognos Advanced Analytics and Reporting• Architected, implemented and maintained the WFM Captainship program to promote user adoption of best practices and train field Captains to maximize resources in their districts• Recipient of Total Wine’s 2022 Annual Enterprise Strategic Award• Continue responsibilities of Senior Analyst, Workforce Management Systems

Bethesda, Md, Us

• Responsible for supporting Total Wine’s Workforce Management (WFM) systems, Kronos Workforce Central (legacy system) and Zebra Workcloud (new system)• Document requirements for system enhancements; Partner with IT counterparts to design, test and implement effective and configurable solutions• Execute implementation and rollout of a new WFM system while simultaneously managing legacy system• Responsible for identifying business requirements relating to new system implementation; conducting user acceptance testing, assisting with creation of rollout plans, create training materials, and hosting weekly helpline calls with endusers• Create and maintain change management materials, process guides and quick reference guides

Bethesda, Md, Us

• Facilitate business requirements sessions and functional design workshops for Marriott’s Corporate HQ Systems including Human Resources, Payroll, Global Design, Workforce Management and Global Procurement systems• Document clear and concise functional, system and testing requirements to ensure stakeholder requirements are accurately represented• Articulate business requirements to internal IT developers or third-party vendors, translating business requirements into functional and system requirements• Gather cost estimates for technology and resources associated to each project, presenting cost estimates to the business stakeholder once finalized• Nominated by Corporate Discipline partners for the IT Partner Impact Award. This award is reserved for IT Associates that demonstrate an enthusiasm for creating connections and a passion for building partnerships with business stakeholders

Holmdel, New Jersey, Us

• Scope, configure and maintain an automated exchange of data between the iCIMS software and third party systems through the use of the pre-developed iCIMS API or through Flat File (CSV or XML) methods• Act as a solutions consultant by analyzing customer requirements and outlining best-practice solutions for both clients and third party vendors • Manage relationships and expectations with clients and third party vendors from kickoff to production rollout• Mentor new hires and junior personnel by providing technical training and one-on-one development sessions• Continue responsibilities of Integration Specialist I for enterprise clients and higher complexity projects

Holmdel, New Jersey, Us

• Act as the Technical Project Lead on an average of 25 concurrently running Integration projects • Conduct project kickoffs to ascertain client needs and propose unique solutions utilizing the iCIMS API• Derive data transfer requirements from multiple stakeholders per project; build mapping documentation for API and Flat File (CSV or XML) integrations• Configure client platforms for data transfer testing and deployment; create test data and scenarios to ensure the successful transition to production

Lombard, Il, Us

• Lead requirements analyst and adjudicator for enhancements to the Electronic Data Interchange (EDI) tool and an enterprise website with approximately five million site visits per year• Directly engage customers and internal stakeholders to understand and analyze business needs; proposed innovative ideas that increased booking transactions via the company website by 20% within one calendar year• Collaborated with global E-Commerce business process owners to validate and prioritize potential business requirements; ensured requirements were aligned to global system design strategy and objectives• Organize and participate in User Acceptance Testing prior to production release; coordinate implementation initiatives with internal and external end-users• Schedule and orchestrate weekly conference calls with various department managers to ensure open action items are judiciously resolved; evaluating complexity of each project and allocating tasks to appropriate resources

Lombard, Il, Us

• Monitored customer accounts by creating monthly reports and reviewing account statements; taking appropriate actions to collect short-paid or past-due invoices• Collected approximately $1 million within one calendar year for invoices relating to demurrage, per-diem and other miscellaneous charges• Communicated effectively with management to sustain collection efforts and provide suggestions for new collection strategies• Collaborated with team members to develop business process strategies that would improve process flow and reduce total outstanding amounts• Assisted in training MOL-IPS (India) to conform to new invoicing policies to ensure that customers and vendors did not receive unwarranted charges