PRINCIPALES RESPONSABILITÉS :- Travailler auprès des organisations pour les assister dans leurs réflexions d'optimisation et de gestion des processus (Business Process Management ou BPM);- Accompagner les unités d’affaire et diriger les diverses équipes impliquées dans la réalisation des activités;- Animer des rencontres et développer des processus cibles qui répondent aux exigences de transformation et de performance de l'organisation;- Conseiller les unités d’affaire dans le choix d'outils de modélisation, de simulation ou de gestion des processus (ex. : BPMS);- Faire le lien entre les ressources techniques et affaires;- Contribuer à identifier les impacts des processus cibles et de l'utilisation des outils de gestion des processus sur l'organisation;- Accompagner les unités d’affaires lors de la mise en œuvre ou l'opération des outils de gestion des processus;- Contribuer à la préparation de plans de déploiement de processus, et d'outils de gestion des processus, d’amélioration continue, ainsi que de plans de gestion du changement;- Vérifier et valider le travail de modélisation et les règles d'affaires développés dans des outils d'automatisation et d'exécution de processus.- Préparer les rapports de progression, les documents et les données sur l’état destinés aux propriétaires de processus et à l’équipe d’amélioration continue.

Counselor from 1978 to 1985, then, camp co-director. Camp de Vacances Lac Simon is a camp for inner city kids. With a team of dedicated volunteers, I make certain that the camp's yearly activities are organized, financed and that volunteers and beneficiaries are selected. I also work closely with Richard Fahey and his team of La fondation Georges O'Donoughue, present owner of the camp grounds; Camp Brébeuf in Duhamel, Québec.The kids are my foremost preoccupation, then come the counselors (all of whom are volunteers). I participate, from a distance, in the animation of the many activities that camp has to offer. Most often, I’ll take a step back and «feel» that everything is running smoothly. I’ll try to be very alert on the camp's emotional state. Are the children’s tired, bored, hungry, too cold, too warm? Is someone feeling alone, is someone a bit blue? I’ll try to attend to the emotional problems a child may have. He’ll miss his mom or dad, he’s scared of the woods, the dark, something deeper. I try to become an older brother to them all.Making sure everybody is happy, well fed, having fun is my preoccupation. Once this is achieved, the counselors take care of the rest. We give ourselves for others…. And in return, received so much more that we could give.It is all so difficult to describe….

Consulting engagement on XAAS and associated governance.

Member of the Hitachi Vantara MCS leadership team, focused on global MCS initiative delivery. Responsible for the ownership of Hitachi Vantara Managed Services (MSS) contract(s) from a Global Solution Services delivery perspective, working closely with the account team and senior level customers to ensure HItachi adheres to deliverables and the requirements of the contract and that customer satisfaction is achieved and maintained.- Setting up a governance structure between Hitachi and customer(s) with clearly defined and documented areas of responsibility.- Build superior relationships with customer and HItachi senior level management.- Undertake full program management responsibilities - Responsible for Service Delivery Excellence in a 7x24x365 operations environment.

Manage a team of Enterprise Architect whose role is to define and lead the NBFG global IT vision. Validate project adherence to and lead adoption of the IT vision while safeguarding IT investments quality.Gestion de l'équipe d'architectes d'entreprise qui ont pour objectif de définir et d'assurer l'évolution d'une vision technologique globale pour la BNC et ses filiales afin d'assurer l'arrimage des architectures de projets et une qualité des investissements financiers. From February 2013 to presentSenior Director - IT Governance - Enterprise ArchitectureFrom March 2012 to February 2013 Senior Director - Solution ArchitectureFrom November 2011 to March 2012Senior Director - IT Governance - Enterprise ArchitectureFrom May 2011 to November 2011Senior Director - Enterprise Architecture - Applications & Business lineFrom September 2010 to May 2011Senior Director - Projects

Strategic senior level business and client management role. Represent the client relationship team to ensure successful delivery, and client satisfaction of projects. The position was a continuation of my role as Sun got acquired by Oracle.Within Oracle, I was part of the North American project transition team - focused on legacy SUN projects in NA with sharper focus on Canadian initiatives.

Member of the Professionnal Services GEM Management team. Responsible for the management of the Project Managers for both Central and Eastern Canada.Strategic senior level business and client management role. Represent the client relationship team to ensure successful delivery, and client satisfaction of projects. Assume a leadership and support role in the creation of custom service offerings to fulfill the strategic goals of Sun clients. Responsible for creating the delivery “win team”. Manages the overall project quality assurance process to ensure that what was sold is successfully delivered and that Sun meets or exceeds client delivery expectations. Support the creation of custom service offerings to meet complex customer needs. Manage customer crisis situation to ensure continued customer satisfaction. Interact with upper management (CXO and Director level) to coordinate communication between SUN and customer base.

Member of the Professionnal Services GEM Management team. Responsible for the management of the Project Managers for both Eastern and Central Canada and the delivery of PS Engagements for Eastern Canada.

Member of the Professionnal Services GEM Management team. Responsible for the management of the Project Managers and Delivery Leads for Canada.

Build the technical sales support team. Managed technical SE and technical architects within the territory. Participate in client business solution design. Perform yearly evaluation, help develop personnel improvement plan for individuals. Perform recruitment to build up the team. Assumed group leadership in technical pre-sales support. Participate in CXO level presentationof our solutions Challenged the proposed business solution presented by the sales team. Supervised RFP’s responses. Introduced Telus’ customers to the business trends of our industry, focusing of the specific value brought forth for the customer. Establish and maintain business relationship with commercial partners. Perform pre-sales activities within the senior sales team. Interact with «Executive » and « Director » level customers to position the business value of Telus Solutions d’Affaires. Participated in the elaboration of outsourcing solutions to be presented to Telus’ customer base.

Management position responsible for support and delivery of solutions, product, and project engagements to achieve a geographic revenue plan. Introduce the company in Eastern Canada. Build the technical sales support team for Eastern Canada (Montréal, Québec, Halifax). Managed technical SE and technical architects within the territory. Participate in client solution design. Perform yearly evaluation, help develop personnel improvement plan for individuals. Perform recruitment to build up the team. Assumed group leadership in technical pre-sales support (Eastern Canada). Participate in the strategic team orientation within the district and the Canadian Area. Participated in the sales campaign inspection process as a member of the management team. Establish and maintain business relationship with commercial partners.

Manage customer relationship in the context of the Premier Service support contract for majors customers of Microsoft

Responsible for advising customers, partners and DIGITAL personnel on the effective use and competitive positioning of DIGITAL products.In all my years there I've been:IT Operator, System Analyst, System Architect, Project Manager, Solution Architect. Involved in many industries and many IT platforms.