Paul Acquah Email & Phone Number

Ghana

City Of Cape Town, Western Cape, South Africa

• Drove end-to-end system analysis, gathering business requirements, and developing high-level solutions for complex integration projects involving BMC Remedy, ServiceNow, and third-party applications.
• Led technical design and development of integrations using REST APIs, SOAP, XML, databases, and other methods to connect critical systems and tools.
• Provided critical L4 support and mentorship to team members through training and capacity building initiatives.
• Delivered high-quality solutions by diagnosing and resolving complex bugs and issues reported throughout project lifecycles.
• Maintained exceptional project documentation, processes, and methodologies to enable knowledge sharing with team and stakeholders.
• Partnered with customers to understand needs and requirements, translating them into actionable solutions and designs.

Ghana

Architecting and developing optimized solutions on ARS, ServiceNow platforms for telcos, banks and mining firms across Asia and Africa and developing complex business reports using BO, Spotfire, Python and Tableau. Have competence in other BMC product such as Digital Service Management, Discovery and Single Sign On. Dealing with C-level executives on.

Accra, Ghana

Provided ITSM and Decision-making systems implementation support for MTN Ghana’s operation to maximize operational efficiency. Led a virtual team in executing the SMS Integration into the BMC Remedy Application, Enhancement in the Notification and the Service Request Management Module, Reviewing the Service Level Management to meet current Operational.

Apam, Ghana

Management role with complete oversight of the IT Department of Apam Catholic Hospital, a major District Hospital with over eight other Departments. Administered, managed and maintained the hospital’s data network using Windows 2003 Server, Linux Red Hat, Microsoft Exchange 2007, and using other network monitoring tools. Optimized the network by employing.

Takoradi, Ghana

Physics, Elective Maths and ICT teacher at the senior high school level. My duties included managing the Physics and ICT laboratories and maintaining the laboratory equipments as well as the servers, computers, UPS and other networking devices of the school. Introduced innovative teaching methods such as Vacation Physics and ICT projects and online.

Cape Coast, Ghana

Assisting Level 100 to 300 laboratory sessions, organizing tutorials sessions and providing research assistance to the lecturers of the Physics Department. I was supporting the Department’s Computer Networks and providing hardware and software support, a role I willingly volunteered to do though it was not part of my expected roles in the department.

Master'S Degree, Defence And International Politics

Studied courses in Security and Defense, Conflict Management and Prevention, Terrorism and Counter Terrorism, International Politics and.

Commonwealth Executive Mba, Business Administration

Bachelor Of Science (B.Sc.), Physics

Activities and Societies: Physics Students Association of Ghana, Ghana Institute of Physics, IEEE Student MemberNational President of.