Acqueldon Burns Email & Phone Number

Atlanta Metropolitan Area

Incident and Request Management:Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment.End User Support:Provide technical support and assistance to end users remotely, ensuring timely resolution of IT-related issues and inquiries.Proactive Monitoring:Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance.Technical Translation:A liaison between non-technical users and technical teams, helping to translate and communicate technical difficulties, requirements, and solutions in a user-friendly manner.Vendor Coordination:Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery.

Atlanta Metropolitan Area

Manage incident and request tracking in a ticketing system, ensuring accurate logs and timely escalation of issues.Provide remote end-user support, ensuring swift resolution of IT-related inquiries.Proactively monitor IT systems and networks, identifying potential issues and implementing risk mitigation strategies.Serve as a liaison between non-technical users and IT teams, translating technical requirements into user-friendly terms.Coordinate with third-party vendors for equipment maintenance and warranty claims, ensuring effective service delivery.

Atlanta, Georgia, United States

Supporting many of the popular products, from iPhones to iPads to MacBooks to desktop Macs. Severs as the customers’ first point of contact and escalation path. Providing world-class customer service, troubleshooting, and technical support.

Greater Atlanta Area

Provide customer service, troubleshooting and support. Maintain hardware and software. Multi-task across systems and applications, analyze and resolve a variety of complex technical issues. Navigate Apple OS X and Windows environments. Served as liaison between customer base and senior level support.

Atlanta

Provided networking support via phone or e-support to nationwide customer base. Served as a representative for High Speed Internet products and services. Troubleshoot and setup E-mail, Outlook and mobile devices with a focus on enterprise email delivery.

Handled networking of over 300 computing systems. Furthermore handled the inspection and maintenance of machinery as well as served as the user help desk contact person.