• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.• Worked closely with organizational leadership and board of directors to guide operational strategy.• Managed daily operations while overseeing multiple locations to foster increased productivity.• Established departmental performance goals and provided feedback for underperforming areas.• Monitored and coordinated workflows to optimize resources.• Formed strategic partnerships and connected with potential clients to drive business development.• Monitored office workflow and administrative processes to keep operations running smoothly.• Evaluated company documentation to verify alignment with regulatory requirements.• Spearheaded innovative approaches to resource allocation and strategic planning.• Leveraged professional networks and industry knowledge to strengthen client relationships.• Oversaw supply chain functions to verify inventory levels and budget adherence.• Optimized operational processes using analytics tools to address client-specific metrics.• Drafted and distributed reports to assist board members with critical business decisions.• Evaluated scripts to identify creative strategies and resource needs.• Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.• Conducted meetings with staff to discuss production progress and to attain production objectives.

• Managed day to day operations of Learning Commons/Academic Research Center computer lab spaces, the Hamill Multimedia Foundation Studio, and One Button Studio.• Collaborated with Library Technology & Systems department to resolve problems in the computer labs as needed.• Assisted in audio production or tasks such as engineering, mixing, and mastering of studio projects.• Managed staff salary budget and technological spending budget in conjunction with business administration and systems divisions.• Participated in the five-year strategic plan and directions of the library as well as strategic goals for Information & Access Services department.• Assisted in the designing of larger physical space configurations including a large computer laboratory as well as a makerspace area, a technology consulting room, and a professional audio production facility.• Accomplished multiple tasks within established timeframes.• Managed and motivated employees to be productive and engaged in work.• Maintained professional, organized, and safe environment for employees and patrons.• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Cross-trained existing employees to maximize team agility and performance.• Onboarded new employees with training and new hire documentation.• Maximized performance by monitoring daily activities and mentoring team members.• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.• Improved marketing to attract new customers and promote library resources.• Established team priorities, maintained schedules and monitored performance.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Monitored workflow to improve employee time management and increase productivity.• Evaluated employee performance and coached and trained to improve weak areas.• Achieved results by working with staff to meet established targets.• Maintained compliance with university policies, objectives, and communication goals.• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.• Boosted team performance by developing customer service training materials and conducting service training.• Solicited customer feedback to identify and improve on areas of weakness.• Educated staff on organizational mission and goals to help employees achieve success.• Generated reports detailing findings and recommendations.