This position is part of the Regional Senior Leadership team (SLT) and responsible for the Service Delivery of agreed clients milestones and activity whether captured as part of a client roadmap as as a standalone consultant engagement. The Head of Service Delivery is also responsible for working in close collaboration with both XPON Global and Regional Senior Leadership teams in maintaining high levels of client satisfaction and NPS scores as well as optimising delivery frameworks and… Show more This position is part of the Regional Senior Leadership team (SLT) and responsible for the Service Delivery of agreed clients milestones and activity whether captured as part of a client roadmap as as a standalone consultant engagement. The Head of Service Delivery is also responsible for working in close collaboration with both XPON Global and Regional Senior Leadership teams in maintaining high levels of client satisfaction and NPS scores as well as optimising delivery frameworks and resource design to drive high margin Gross Profit percentage. Show less

In this pivotal role, the individual collaborates closely with Customer Success Managers, ensuring the smooth execution of monthly client reporting while aligning resource capacity with committed activities in client roadmaps. Responsibilities also include adeptly coordinating and managing project documents, overseeing progress meetings with clients and internal stakeholders.Demonstrating ownership of process improvement and knowledge-sharing initiatives, the individual actively works… Show more In this pivotal role, the individual collaborates closely with Customer Success Managers, ensuring the smooth execution of monthly client reporting while aligning resource capacity with committed activities in client roadmaps. Responsibilities also include adeptly coordinating and managing project documents, overseeing progress meetings with clients and internal stakeholders.Demonstrating ownership of process improvement and knowledge-sharing initiatives, the individual actively works towards bolstering efficiency and elevating the overall quality of service delivery. Regular technical team meetings are led to assess progress and address any questions or challenges encountered during project implementation. With a focus on collaboration, the individual works closely with the commercial and customer success teams to strategically convert successful opportunities into projects, ensuring meticulous guidance through to successful completion. The commitment lies in ensuring that each project not only meets but exceeds client expectations, making a substantial contribution to the overall organisational success. Show less