PROFILE SUMMARY A result-driven professional with over 11 years of experience in Customer Service/BPO (Domestic & International), Sales, Operations and Client Relationship Management, Managing Training. M.B.A. (Finance) from Symbiosis University with Certification in NCFM (Equity/Mutual Fund). Abilities in handling assignments in compliance to the rules and regulations laid by various governing bodies. Skills in conducting Sales target analysis aided by good understanding of daily, weekly & monthly performance/forecasting Sales Target from current performance of team. Well organized with a track record that demonstrates self-motivation and initiative to achieve personal & corporate goals. An effective communicator and team player with excellent presentation, interpersonal and analytical skills. Ready to work under stress and in multi-tasking scenario.CORE COMPETENCIES Created Website/Portals known as “Q-Versity/C-Interface” for Product/Process training. The whole product/process training PAN India is managed through these tools with dedicated & Process customized “E-training App” in each city. Created a website for the employees to help them get information while working. Known as “Knowledge Base” is considered the company’s Intranet for Training/Quality & Field/Tele-Sales team. Made the whole Sales process online. Introduced Training Certification Tool “CWarrant” which is used to Certify New Joiners after training. Created “Online CRM” tool for Quality Management known as “Quality CRM”. Created & Standardized New sets of SOP across Training Vertical from older version to Online version. This helps the Team to function without any direct support. Centrally managing Product as well as Process Training for Field/Tele-Sales team, Quality Team & Operations team. Taking active part in Service Operation for rendering and achieving quality services.