Ann Schaffer

Ann Schaffer Email and Phone Number

Customer Service Manager @ Collins Aerospace
charlotte, north carolina, united states
Ann Schaffer's Location
Waterloo, Iowa, United States, United States
Ann Schaffer's Contact Details
About Ann Schaffer

Proven leader with a consistent record of career achievement in customer service, product marketing, communications, account management, event management, writing, sales, research, and project management. Strong ability to motivate and lead a team to top performance. Innovative and resourceful team player with an excellent understanding of today's business conditions and the ability to develop alliances to achieve and promote corporate objectives.Dynamic Team Leader who motivates and drives team members to capture outstanding results by defining vision, goals, and objectives; providing effective strategies; and developing individual strengths.

Ann Schaffer's Current Company Details
Collins Aerospace

Collins Aerospace

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Customer Service Manager
charlotte, north carolina, united states
Employees:
39988
Ann Schaffer Work Experience Details
  • Collins Aerospace
    Senior Supervisor, Ma&H Order Administration
    Collins Aerospace Nov 2023 - Present
    Cedar Rapids, Iowa, United States
  • Collins Aerospace
    Customer Service Supervisor
    Collins Aerospace Oct 2022 - Nov 2023
    Cedar Rapids, Iowa, United States
  • Collins Aerospace
    Senior Customer Account Coordinator
    Collins Aerospace Jan 2022 - Oct 2022
    Cedar Rapids, Iowa, United States
  • John Deere
    Planner Ii, Supply Chain Management
    John Deere Dec 2018 - Jan 2022
    Waterloo, Iowa Area
    • Improve the accuracy of engine cost reports by training buyers to enter quotes and providing workflow tools • Utilize PowerBI and advanced Excel functions including macros and pivot tables to track and report data• Develop, document, and train others on new systems to improve efficiency• Identify errors in SAP by comparing data sources and validating quotes with buyers• Coordinate monthly cost change forums where buyers present information on major cost changes that I identify• Assign parts to buyers in PDI/Windchill and route ECMs to correct production and service buyers
  • Marshalltown
    Marketing Communications Manager
    Marshalltown Sep 2018 - Dec 2018
    Marshalltown, Ia
    • Developed market strategy for the tile market, identifying competition, potential customers, and a selling strategy• Created a marketing database and wrote marketing copy for more than 1,000 products to improve website content
  • Stanley Black & Decker, Inc.
    Marketing Manager
    Stanley Black & Decker, Inc. Jul 2017 - Jul 2018
    Waterloo, Iowa Area
    Stanley Black & Decker purchased Waterloo Industries in 2017. I maintained existing responsibilities until early 2018 when I started shifting into a product management role.• Led marketing efforts to launch a new line of Craftsman tool storage at Lowe's: provided art direction and copy for point of purchase signing and packaging, created store reset instructions, wrote a video script, and created website content• Developed sales presentations that including product features, merchandising ideas, and competitive comparisons• Supervised photography and video shoots; provided direction on product use, props, location, and assembly• Researched the market to identify product gaps; presented ideas for new product features and pricing • Managed product sample requests for trade events and customer meetings
  • Waterloo Industries
    Marketing Manager
    Waterloo Industries Jan 2012 - Jul 2017
    Waterloo, Iowa
    • Led the marketing team that supported the company’s $120 million in annual sales• Managed a $500,000 marketing budget for activities to support tool storage sold to Sears, Lowe’s, Walmart, Amazon, Costco, Caterpillar Dealerships, and other industrial and retail customers• Managed a five-person team; later reduced to two people due to company-wide cut-backs• Developed a Commercialization Menu to identify marketing projects for each unique product launch• Defined, budgeted, and implemented projects such as online content, catalogs, market research, sales presentations, tradeshows, photography, and internal product communications• Developed messaging to represent the company and product differentiators, including the Made in USA claim• Led projects to develop and maintain websites: defined structure and design, wrote copy, gathered digital assets• Wrote copy and provided art direction for point of purchase signing, online content, collateral materials, and packaging that was displayed in national retail stores such as Lowe’s, Sears, and Ace• Regularly worked with sales, engineering, product management, logistics, customer service, legal, and human resources to communicate correct product information on a timely basis
  • Waterloo Industries
    Marketing Coordinator
    Waterloo Industries Dec 2007 - Dec 2012
    Waterloo, Iowa Area
    - Similar to Marketing Manager
  • Waterloo Industries
    Sears Sales Coordinator
    Waterloo Industries Dec 2004 - Dec 2007
    Waterloo, Iowa
    • Managed accounts generating $16 million in annual sales: Sears Catalog, Sears Canada, Sears Hometown Stores, Sears Mexico and Orchard Supply Hardware• Presented products to retail buyers, including product features, financials, distribution, and display programs • Forecasted monthly sales for more than 300 tool storage items • Created content, sketched layouts, and ensured product availability for Craftsman catalog pages• Prepared for and presented product and marketing plans for retailer line reviews
  • Tone Brothers
    Associate Brand Manager
    Tone Brothers 2002 - 2004
    Ankeny, Iowa
    • Managed all aspects of 40 spice, extract and seasoning mix product launches including testing, pricing, packaging, promotion, distribution, manufacturing and forecasting• Supervised and coordinated dozens of photo shoots for packaging, sales materials, and recipe cards• Utilized research and point of sales data to identify new product opportunities• Forecasted monthly sales for more than 500 spice & seasoning products• Planned, attended and summarized primary research, including focus groups and in-home observations• Worked with advertising agencies to deliver sales materials, websites, logos, product packaging and catalogs
  • Solutions Inc
    Account Lead
    Solutions Inc 2000 - 2002
    Des Moines, Iowa
    • Managed all aspects of 40 spice, extract and seasoning mix product launches including testing, pricing, packaging, promotion, distribution, manufacturing and forecasting• Supervised and coordinated dozens of photo shoots for packaging, sales materials, and recipe cards• Utilized research and point of sales data to identify new product opportunities• Forecasted monthly sales for more than 500 spice & seasoning products• Planned, attended and summarized primary research, including focus groups and in-home observations• Worked with advertising agencies to deliver sales materials, websites, logos, product packaging and catalogs
  • Microware Systems
    Market Development Manager
    Microware Systems 1995 - 2000
    Clive, Iowa
    • Responsible for on-time delivery, market success and profitability of product lines• Managed 4-person inside sales team and represented sales in weekly management meetings• Coordinated tradeshows nationwide, including booth design, speakers, press kits and events

Ann Schaffer Skills

Strategic Planning Marketing Marketing Strategy Marketing Communications Sales Product Marketing Leadership Cross Functional Team Leadership Management Market Research Account Management Trade Shows Product Launch Sales Presentations Key Account Management Business Development Strategic Communications Corporate Communications Copywriting Website Development Microsoft Office Key Account Development Technical Writing Marketing Copy Public Speaking Team Building

Ann Schaffer Education Details

Frequently Asked Questions about Ann Schaffer

What company does Ann Schaffer work for?

Ann Schaffer works for Collins Aerospace

What is Ann Schaffer's role at the current company?

Ann Schaffer's current role is Customer Service Manager.

What is Ann Schaffer's email address?

Ann Schaffer's email address is sc****@****ere.com

What is Ann Schaffer's direct phone number?

Ann Schaffer's direct phone number is +131929*****

What schools did Ann Schaffer attend?

Ann Schaffer attended Upper Iowa University, Central College, Gladbrook-Reinbeck High School.

What are some of Ann Schaffer's interests?

Ann Schaffer has interest in Children, Economic Empowerment.

What skills is Ann Schaffer known for?

Ann Schaffer has skills like Strategic Planning, Marketing, Marketing Strategy, Marketing Communications, Sales, Product Marketing, Leadership, Cross Functional Team Leadership, Management, Market Research, Account Management, Trade Shows.

Who are Ann Schaffer's colleagues?

Ann Schaffer's colleagues are Jean Samuel Buisson, Sumanth Raja Kurukuri, Brent Johnson, Abhishek Prasad, Watts Diana, Brad Schenkelberg, Steve Hastings.

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