Anthony Lawson Email & Phone Number

Creston, Iowa, United States

Creston, Iowa

Iowa

Enter orders received by customer service and dispatch to appropriate departments. Prepare orders received from remote lab and dispatch to appropriate department, correcting as necessary. Assist with various other tasks as workload demands. High attention to detail and a broad knowledge of all aspects of optical lenses and options is required.

Oakwood, Il

Full service IT providerNew PC builds, repair, troubleshootingSecurity software, VoIP phone systems, IP camera systemsServer & network installation, maintenance, administrationProvide advice and suggest specific hardware and software for customers including systems, policies and procedures, data securityPerform troubleshooting on-site or via remote access platformDocument and log all interactions and track assets for customers in CRM ticket systemMaintained virtualized environment for customer services and systems hosted internallySpeak in public meetings with various organizations to introduce and train for new technology and answer questions

Danville, Il

Build and test new PCs for customers, install and license softwareDiagnose, replace and test computer partsDiagnose software issues with Microsoft Windows, Microsoft Office, etc.Performed similar services on-site for both residential and commercial customersDeploy servers and workstations, thin clientsInstall and configure network equipment; routers, firewalls, wireless access points, etc.Collaborate with clients and work with additional staff to complete complex tasks quicklyTake ownership of issues when they are reported and reference existing knowledgebase for quick solutionEscalate more complex issues to vendor for resolutionSource hardware and software based on customer needTrack and document all customer interactions and services provided, asset management, time trackingProvide training and guidance for use of hardware and software

Peoria, Illinois Area

Repair or replacement of PC hardware components as recommended or per manager requestUpdate or install software; Windows, Office, Antivirus, MacOS, drivers, etc.Install networks for PCs and multimedia entertainment network devicesData recovery of failed hardware, desktop imaging creation & recoveryCreated, installed and configured first company antivirus and patch management solution