As a Senior Service Advocate at Aetna, my role is to embody the values of our Medicare member care and effective team dynamics. My current academic pursuit in Psychology complements my commitment to understanding and addressing customer needs with empathy and precision.Our team excels in delivering top-tier service, leveraging my skills in conflict resolution, de-escalations and team building, nurtured through a robust educational background in psychology and allied health. With a focus on mental health advocacy, I'm preparing to further serve our community, particularly veterans, with specialized clinical insights.