Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Anthony Sweat is listed as Supervisor Business Analyst at Brinks Home Security Holdings Inc, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a matched LinkedIn profile for Anthony Sweat.
Anthony Sweat previously worked as Technical Support Team Lead at Brinks Home Security Holdings Inc and Operations Supervisor and Analyst at Dexyp. Anthony Sweat holds Bachelor Of Applied Science - Basc, Technical Management from Devry University.
This section adds company-level context without repeating Anthony Sweat's masked contact details.
Review company-level records connected to Anthony Sweat before choosing the right outreach path.
Experienced Operational Specialist with a demonstrated history of working in the marketing and advertising industry. Skilled in Online Advertising, Customer Service, Online Marketing, Digital Marketing, and Social Media Marketing. Strong operations professional graduated from DeVry.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
United States
• Conduct call observations using online observation systems and coach agents based on observations• Responsible for leading team of Technical Support agent that provide technical assistance for security systems• Resolve escalations related to technical support
Dallas/Fort Worth Area
• Led team of software support agents in call center that maintained and optimized marketing programs using marketing software. Included evaluating agents to ensure quality of service was being met• Conducted system testing including functional, regression, user acceptance integration and performance to ensure client’s needs were met. Improved the skills of support agents to deliver excellent customer service and experience to clients. Consistently maintained 95% client satisfaction rate• Resolved client escalations regarding software and level of support. Over $100,000 saved in claims due to successful escalation management. Engaged client to gather software requirements and business rules to ensure alignment with development teams• Monitored KPIs, SLAs and processes to identify opportunities for improvement
Dallas/Fort Worth Area
• Over 7 year's industry experience as business analyst with excellent understanding of business requirement gathering, business analysis, business process modeling. • In depth knowledge of project life cycle, User Interface Designing, Testing, Quality Assurance, implementation and support within Agile/Scrum& Waterfall environments. • Ability to gather information and analyze, conceptualize, set priorities, take initiative, lead a team, collaborate, work independently• Operated as project liaison between developers, stakeholders and end users for system enhancements. Worked with internal and external clients to facilitate the development of requirements and processes• Strong analytical and problem-solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprise make critical decisions
Dallas/Fort Worth Area
• Identified opportunities in processes and implemented process improvement initiatives across the business. Process improvement and methods and procedures documentation specialist• Managed and maintained Customer Satisfaction Surveys program• Provided system and process training to Client Care organization and training system deployment
Quick answers generated from the profile data available on this page.
Anthony Sweat works for Brinks Home Security Holdings Inc.
Anthony Sweat is listed as Supervisor Business Analyst at Brinks Home Security Holdings Inc.
Anthony Sweat is based in Dallas-Fort Worth Metroplex, United States while working with Brinks Home Security Holdings Inc.
Anthony Sweat has worked for Brinks Home Security Holdings Inc, Dexyp, Verizon, and Gte.
You can use AeroLeads to view verified contact signals for Anthony Sweat at Brinks Home Security Holdings Inc, including work email, phone, and LinkedIn data when available.
Anthony Sweat holds Bachelor Of Applied Science - Basc, Technical Management from Devry University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Anthony Sweat you were looking for.
