Using a combination of academia and evidenced informed approaches to effectively improve the operational effectiveness of individuals, teams, and organisations. By positively challenging workplace cultures, enabling staff to feel valued, as well as improving productivity, increasing resilience and wellbeing, and reducing stress. Totalling over 500 newly qualified Mental Health Practitioners, as well as their Preceptors, from the Birmingham and Solihull Trust. From various specialist roles, including; Occupational Therapists, Speech and Language Therapists, as well as Forensic and Mental Health Nursing.Other work has included an 18 month project for Ramsay Health Care Uk, of ‘train the trainer’ and a six month project on ‘Effective Communication in teams and groups’.

Maintaining our troop Challenger 2 Tanks worth millions of pounds, to be ready to go out on various exercises out on the training area for a week or two at a time, working in a four-man crew, and a troop of 12 -16 with a mix of soldiers and officers. Working with all ranks from Troopers, up to Majors, taking instruction, mentoring newer soldiers, delegating, time management, team building, using initiative, mentoring and proactiveness were all key skills working as part of the troop. Completed a tour of Afghanistan April '12 to October '12, as an IED Detection Dog Handler, working with several different patrol companies. Developing skills on how to deliver instructions to large groups of soldiers and officers from Privates, up to Captains. Including team building, time management, working long hours and being flexible to go wherever I was needed in any area other patrol companies were stationed.

Working as part of a team to hit the daily and monthly store targets. Customer service was key to this role, giving them the best deal that meets all of their requirements and needs. Upselling came as part of the job, to help the store hit targets and build my monthly commision. However, for me, it was about building a list of repeat custom for when the customer contract was up for renewal. So even though upselling was part of the job, if it meant the customer got home and realised they did not get the best deal, they would not come back to see me.Time management and being flexible to work longer hours than the store was open, were important in this role.