Overseeing ARTC's efforts to expand into streaming video production

Performing multiple roles on- and off-stage as well as on- and off-camera.Proficiency in acting, voiceover and sound design. Additional experience in directing, producing, writing and casting.

Contract position processing loan applications for the second round of the SBA Paycheck Protection Program. Worked on special projects during loan origination period, including high side variance and high-risk review.

- Lead generation for ad campaigns to promote company services

Served as system administrator for new proprietary billing system and trained new employees on that system. Helped process vendor billing claims for ambulance transportation (emergent & non-emergent). Researched vendor billing issues and other special projects as needed.

Claims Processor for LogistiCare Solutions, Tempe, AZ - June 2014-October 2014Data Entry for Premiere Digital Services, Los Angeles, CA - January 2015Customer Service for Turf Terminators, Los Angeles, CA - February 2015

- Primarily served as receiving clerk for incoming shipments of textbooks and supplies for the school year.- Coordinated with vendors to ensure timely fulfillment of orders- Other office projects as needed during the school year (file management, scanning, bank and account reconciliations)

- Contacted medical offices to schedule and complete chart reviews for clients in a HIPAA-compliant facility- Helped develop & maintained automated outgoing fax process for paperwork to medical offices

Provided first-level phone support to customers for domain names, hosting and web design issues.

- Elected twice by the membership to manage day-to-day operations for local chapter of non-profit organization- Chaired regular monthly business meetings- Liaison between local membership and national leadership- Grew membership 10-15% and maintained fiscal strength during the economic downturn and established dues subsidy pilot program to maintain membership levels during economic hardships.

Provided over-the-phone technical support for Apple products. Promoted from first- to second-level support after three weeks. Served in a coaching and backup team lead capacity as needed.

- Dispatched vendors as needed for repairs to company-owned property and equipment- 
Provided weekly status reports to regional property managers
- Managed filing system for record keeping compliance

- Ensured proper processing of electronic payments of approximately $100MM on a daily basis
- Provided phone support for customers as part of remote team to resolve issues.

- Coordinated with front-line managers and HR staff to ensure timely and accurate completion of new hire documentation, including federal I-9 form
- Provided ongoing phone support to managers and HR staff during rollout of PeopleSoft online recruiting systems
- Trained new departmental employees on procedures
- Rewrote departmental procedures for new hire documentation processing- 
Earned three Customer Excellence Awards and one Service Excellence Award

- Data entry of business loan & credit card applications- Phone contacts with customers to obtain information to complete applications
- Consulted on rewrite of departmental procedures
- Twice selected as “Employee of the Month”

- Scanned & archived old test data- 
Assembled reports & created charts for current vehicle tests based on raw data collected by engineers
- Traveled to field testing sites to collect raw data for processing