L2 Customer Success Principal
Home Based
- ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.- Analytically solving customer issues that L1 Customer Support Engineers could not solve.- Defusing of any escalated customer situations.- Effective communication of technical solutions to non-technical customers.- Automating data import processes with Python, Boto3, SOAP and RDS.- Troubleshoot and fix issues with API clients made with a plethora of programming languages like Java, C#, PHP, Javascript, and Python.- Working closely with the Operations, Engineering and Sales team to provide custom solutions to the customers.