Arturo Cuiñas Cantón Email & Phone Number

Madrid, Es

Madrid Area, Spain

PROJECTS AND SERVICES I’M OR BEEN INVOLVED/HEADED:• Beverages Spain's big company infrastructures Movement/Transformation and associated services transition [Barcelona and Madrid]• Smart Shoring and Near Shoring Associated Internal Fujitsu’s Projects (Several Services Transition) [Madrid, Lisbon and Seville] • Regional Processes Implementation in Spain [London and Madrid]• Processes development and implementation for Fujitsu's Hybrid Cloud Platform Services [Madrid, London and Tokyo]• Contact Less Card Implementation Project for Public Transportation (Catalonian governmental institution) [Barcelona]• Systems Management Associated Services for a Spanish Banking institution in México (Re-Design and Transition) including a new operational model implementation involving 100 people, covering almost all the Bank systems and Platforms that supports LATAM Bank branches [México City] • Infrastructures Movement and associated services transition for a Spain’s governmental institution Involving the Spanish Government Bidding system (Highly critical) [Madrid]• Services Transformation in some Andalusian governmental institutions [Seville]

Madrid Area, Spain

SERVICE: Unified Service for Infrastructure Management for a Spanish Banking institution (Madrid and Cantabria, Spain and Frankfurt, Germany). FUNCTIONS: • Team management (6 Multidisciplinary Infrastructure/Operations people and 2 Stock management Operators)• Implementation of an ITIL service model and all associated processes and procedures• Service Measuring & Reporting. Data Collection and analysis for KPI evaluation and SLA monitoring.MAJOR ACHIEVEMENTS: • Successful implementation of a centralized service that manages all the workload for one of the biggest Spanish Banking institution’s datacentres making that the bank wants the whole service model to be exported to their international branches on UK, Mexico and Brazil.• Optimization in the use of management tools with reliable service measurement (KPI and SLA).• High level of processes automation achieved so the Infrastructures area could provide complex systems configuration (Prior standards agreement) in a NBD SLA with a 99% of accomplishment. NOTABLE FIGURES: • Responsibility for 2 datacentres in Madrid, 1 in Cantabria (The biggest in Spain by 2014) and 1 in Frankfurt• Platform with over 20,000 infrastructure assets, management of 1200 requests and about 20 projects development per month.

Madrid Area, Spain

SERVICES I WAS INVOLVED/HEADED:• Infrastructures Unification project (And Associates Services Transformation) for a Spanish Banking institution, New Infrastructure and Services implementation for an e-signature Company, IT support services Operation for two textile wholesale companies, Cloud services and communications support services for an important risk consultant company, IT systems support services to UNICEF, etc.MAIN FUNCTIONS:• Interface working between the customers and the different technical (in some cases also commercial) Fujitsu areas• KPI Analysis and SLA monitoring for both (Fujitsu and customers);MAJOR ACHIEVEMENTS:• Transformation of a disaggregated infrastructures service into a unified reference service for one of the biggest Spanish Banking institution to perform several infrastructure services that previously were scattered throughout the organization. Once this Service was running, the bank requested to Fujitsu to have my exclusive dedication to continue this• All running services managed by me were renewed for all the customers I'd assigned (Sometimes by renegotiating scopes and adjusting prices) despite the tough times that concurred those dates• Positive results in the assessments carried out on these customers by Fujitsu.

Madrid Area, Spain

FUNCTIONS• Team Management (3 UNIX Administrators, 3 Windows Administrators, 2 Web Administrators) providing support to various internal entities on one of the biggest Spanish Banking Institution in Spain and some European branches;• Update and Creation of procedures, plans and all those documentation required for the service.• Service Performance measuring, collection and analysis of KPI, SLA and goals achievement.MAJOR ACHIEVEMENTS• Successful implementation of a complementary support service located between many operations areas and systems, databases and products administration as well as implementation/deployment and Web systems administration departments spreaded throughout the Bank Group, so these areas could finally have a single point for support and task performance.• Successful New strategy and optimization in use of new corporate tools implemented for this• To help several team members in their career progression to other more specialized departments. • Successful implementation of a standard process for incorporation of new members to the team transparently with no interferences with the service (Via documentation and procedures maturity).

Madrid Y Alrededores, España

Project: Data Services integration and Management (Storage and Backup).Function. Team coordination with 5 members (3 technics in Madrid and 2 in Barcelona) managing the platform via the implementation of those service model previously implanted in a former service. Major Accomplishment. Implementation of a successful service model transferred from another Telco customer and unifying several separate service providers transparently into a unique service with no impact on business.Technological environment and significant figures. Platform with more than 1400 components (Client/Node UNIX and Windows, Oracle and SQL) + 8 storage arrays (EMC, NetApp ) + 5 tape libraries (Sun StorageTek).

Madrid Area, Spain

Project: Data Services integration and Management (Storage, Backup and Archiving).Functions:• Team Management (6 Backup and Storage technicians) unifying services previously ran by several providers;• Negotiation, configuration and monitoring of SLA ;• Creating processes or improving existing plans to establish dynamic and preventive maintenance; and• Service Measuring. Data Collection and analysis (KPI) also to monitor SLA.Major Accomplishments:• Successful unification of several separate services (Storage, Backup and Archiving) into one Data Management Service via the implementation of a reference model service on the company ready to be exported to other customers;• Participation in the consulting and business commitees for sale of this service model to other companies;Technological environment and significant figures. Platform with more than 1800 components (Client/ Node UNIX and Windows, Oracle, SQL and Sybase) + 25 storage arrays (EMC, HP and IBM) + 4 tape libraries (IBM).

Madrid Y Alrededores, España

Project: Global Plan Treasury to one of the spanish biggest Bank (Spain and Latin America).Functions:• Treasury backup platform management;• Support for internal projects highlighting the direct participation in the relocation/migration from different sites (All kind of IT systems) to a new Headquarter;• Creation and maintenance of documentation, procedures, reports and dashboards;• Participation in a synergy with the storage service to aim the unification of both services into one called Data Management.Major Accomplishments:• Successful participation in the growth and improvement plans to extend the backup platform to other departments and making this (as a service) grew from a limited scope to be the corporate backup platform for Santander Bank (All into an ITIL framework model);• Successful relocation with minimal impact of all the Backup systems from different locations to the new HQ's (Internal Global Project that lasts one and a half year);• Evolving from mere technical management of backup systems to participate in decisions on strategic committees, in meetings with manufacturers, etc.;

Madrid Y Alrededores, España

Functions:• Technical support to the web portal launching in Spain and Latin America;• Monitoring, management and implementation of improvements (Windows , Solaris and Linux);• User support and backup environment management;• Documentation of the platform and processing procedures;Technological environment and significant figures:• Management and monitoring of Windows 20 , 4 and 2 Sun Solaris Linux servers ;• 25 Netbackup Client Management, 5000 Email accounts (Iplanet ) and many LDAP services.

Sídney Y Alrededores, Australia

Project: Global Systems Management for the Sydney 2000 Olympics.Functions:• Acquisition and data management Software modules testing for the Olympics in Sydney 2000 (Involving press, TV, Internet/Intranet , electronic scoreboards , referees, sports federations and the International Olympic Committee) with development reports and presentations to these organizations in order to get the approval for the software;• Integration of the same software in the bundle to be used in data management for the Sydney Olympics in 2000;• Training of volunteers in the use of tools, applications and protocols.Achievements:• Successful integration of software with zero incidents during the celebration of the event;• Perfect development in multicultural working environment with 6 months of residence in Sydney, Australia.

Madrid Y Alrededores, España

Functions:• Management systems with backup support (Windows and UNIX) operating systems; and• Development of procedures for incidents solving.

Madrid Y Alrededores, España

Functions:• Installation, configuration and interconnection of systems (UNIX and Windows), networks and applications; and• Support and training for users and other technicians.

Mexico City Area, Mexico

Functions:• Manage and implement the infrastructure (Data Center creation);• Development of management tools; and• Development of syllabuses for courses and workshops in technology.Major Accomplishments:• Expand the scope of the pilot program to include training that became even more successful and important than the computerization program in itself, enhancing the cultural centers as focal points for activities beyond traditional in these institutions (Delivery of 200 courses per year); and• Given the success of the pilot in the first culture house, the program was implemented in more 4 houses.

Mexico City Area, Mexico

Functions:• Trainer in Dbase III Plus and Xerox Ventura Publisher;• Dbase III Plus/Clipper programming for enrollment management; and• Preparation of various documents about the IT platforms of the University

Mexico City Area, Mexico

Functions:• Programming in COBOL/JCL to control advertising on TV (Reservations and sales);• Management of relational databases (DB2) using CICS and SQL;• Programming for various purposes in DBASE III plus/IV/ Clipper; and• Testing and assessment of third party software.

Engineer, Computer Systems

Engineer, Computer Systems