Alanna Curtis-Van Email & Phone Number

San Diego, California, United States

Identifies overarching problems affecting all market segments (ENT, MM, SMB) clients’ programs/overall CSAT and creates solutions to resolve those issues. Solution process includes major emphasis on cross-functional collaboration as part of issue/escalation identification and determination of success criteria. Additional focus is on internal process improvement and stakeholder satisfaction. Responsible for acting as Voice of the Client leader in cross functional projects. Owns NPS organization,… Show more Identifies overarching problems affecting all market segments (ENT, MM, SMB) clients’ programs/overall CSAT and creates solutions to resolve those issues. Solution process includes major emphasis on cross-functional collaboration as part of issue/escalation identification and determination of success criteria. Additional focus is on internal process improvement and stakeholder satisfaction. Responsible for acting as Voice of the Client leader in cross functional projects. Owns NPS organization, execution and read out along with VoC programs designed to guide Product innovation with client feedback. Show less

San Diego, California, United States

Identifies overarching problems affecting Enterprise clients’ programs/overall CSAT and creates solutions to resolve those issues. Solution process includes major emphasis on cross-functional collaboration as part of issue/escalation identification and determination of success criteria.

San Diego, California

I manage strategic relationships with large enterprise clients across a variety of industries. My primary focus has included on boarding and deploying new clients and fostering relationships with existing clients. • Responsible for successfully deploying two new clients and one large-scale expansion within first year of account management with Lytx. • Built lasting partnerships with Installation and Sales to manage CCBCC expansion, Walmart expansion and multiple program reviews to… Show more I manage strategic relationships with large enterprise clients across a variety of industries. My primary focus has included on boarding and deploying new clients and fostering relationships with existing clients. • Responsible for successfully deploying two new clients and one large-scale expansion within first year of account management with Lytx. • Built lasting partnerships with Installation and Sales to manage CCBCC expansion, Walmart expansion and multiple program reviews to document progress. Show less

San Diego

As a manager for a team of dedicated CSMs, I was responsible for directing the day-to-day operations and strategic engagement for the West/Mid-West areas. My responsibilities included 24 hour support to my team along with hiring, counseling, reviewing, training, and monitoring of day-to-day productivity of each account management representative within the designated territory. Extensive account, customer culture and customer communications knowledge was key to success. Throughout my… Show more As a manager for a team of dedicated CSMs, I was responsible for directing the day-to-day operations and strategic engagement for the West/Mid-West areas. My responsibilities included 24 hour support to my team along with hiring, counseling, reviewing, training, and monitoring of day-to-day productivity of each account management representative within the designated territory. Extensive account, customer culture and customer communications knowledge was key to success. Throughout my role I was also able to focus on process development and implementation to improve my team's efficiency and the efficiency of internal partners and customers. My role also allowed me to create customized training/meeting events and connect overarching goals with day to day tasks and functions. Essentially, exceptional customer experiences and our customer's success with their goals and our products was the focal point and driving practice of all my efforts. Show less

San Francisco Bay Area

As a Key Account Specialist, I worked as an onsite account manager (located within a key client's headquarters -Gap Inc.) with a daily focus on interactions with senior-level clients and internal partners.My role allowed me to focus on developing positive relationships with the customer and adding value that positively impacted our clients’ businesses and results in retention and growth. My role ensured the nature of the business relationship became "Synergistic." This was evidenced by the… Show more As a Key Account Specialist, I worked as an onsite account manager (located within a key client's headquarters -Gap Inc.) with a daily focus on interactions with senior-level clients and internal partners.My role allowed me to focus on developing positive relationships with the customer and adding value that positively impacted our clients’ businesses and results in retention and growth. My role ensured the nature of the business relationship became "Synergistic." This was evidenced by the collaborative natures of my interactions with my customer and the ability for us to extract value from all aspects of the relationship. Through these interactions I was able to foster a more complex and increasingly partnership driven environment to ensure the longevity of our business relationship. As a Key Account Specialist, I also created an escalation process to handle escalated issues and facilitated resolutions by working with all NAD departments to quickly mitigate recurring and new problems. I played a large role in several multimillion dollar roll outs and focused on a variety of other special projects outside of my day to day functions. Show less

Phoenix, Arizona Area

As a copy writer I collected relevant news from external contacts on a variety on topics and events. I worked as part of a team of professionals in a collaborative environment where urgency and deadlines drove all aspects of my work. I was able to meet aggressive deadlines to distribute local, national, and international news. My major focus on breaking news, adding content for large stories and developing smaller ones. I was able to hone my ability to locate and expand upon direct stories… Show more As a copy writer I collected relevant news from external contacts on a variety on topics and events. I worked as part of a team of professionals in a collaborative environment where urgency and deadlines drove all aspects of my work. I was able to meet aggressive deadlines to distribute local, national, and international news. My major focus on breaking news, adding content for large stories and developing smaller ones. I was able to hone my ability to locate and expand upon direct stories about people, sports, music, entertainment, and technology. Show less