SPANGLED DRONGO BREWING CO, Murwillumbah, NSW Australia – A NSW-based brewery harnessing its brand to raise awareness and advocate for the conservation of endangered animal species.Key Responsibilities:● Effectively reconcile day-to-day financial transactions with precision and accuracy using Xero Accounting Software, ensuring meticulous record-keeping, financial transparency, and seamless payroll processing.● Efficiently generate and issue invoices tailored to specific client needs through the streamlined capabilities of Xero, facilitating prompt billing and improved cash flow management.● Leverage the robust features of Xero Accounting Software to track and manage accounts receivable and payable, as well as payroll, optimizing financial operations and enhancing overall organizational efficiency.

Areas of specialization:● Business Process Enhancement -Assess and recommend changes in business and administrative processes to assist SME sector businesses achieve higher productivity from the limited resources available● Sustainable Work Place and Practices - Assist SMEs particularly in the tourism sector in gaining sustainability certification by evaluating and recommending changes necessary to maintain a sustainable work environment● Change Management - Monitoring and evaluating work environments in SMEs and assisting in making the necessary changes to align the business with the strategic objectives of the owners● Staff Training - Training and assistance to management and staff to minimize resistance, increase adoption and usage of more effective and efficient business and administrative processes● Administrative Development - Evaluating the information needs of the business and providing administrative assistance in developing necessary documentation for the management of human resources, suppliers, customer relations and other stakeholders to enable more effective and efficient decision making

E FIRE & SAFETY, Bayswater, Western Australia – Company specializing in Fire Protection products and Prevention Services throughout Western Australia and South AustraliaManaged a 3-member team of administrative staff for the Fixed Fire division and was instrumental in the implementation of the operational database of the company Scope of Work:● Initiated the implementation of an operational database and liaised with database software provider to adapt the database software to suit the needs of the organisation.● Ongoing evaluation and monitoring of the database use to identify procedures and processes that would further enhance the operational and administrative management of the division.● Co-ordinated with management to identify information needs and developed and generated the relevant reports.● Worked in collaboration with the Service Manager to develop and implement multi service contracts for the routine maintenance of Fire Detection Systems and Emergency Response Equipment for customers.● Managed the administrative division that co-ordinates with the Service Manager and technicians to provide routine maintenance of Fire Detection Systems in accordance with requirements of Australian Standards and provide technical support to customers on request● Worked in collaboration with the Service Manager to design and develop Occupational Health and Safety procedures.● Confirmed and authorised the release of regular maintenance reports advising clients of conformity with relevant Australian Standards and the respective invoices.

Scope of Work:● Coordinated with the unit controller and conducted the followingo Lectures - Event Management (unit offered to 3rd year students in the Bachelors degree in 2011)o Tutorials - Sustainable Tourism Management (unit offered to 2nd year students in the Bachelors degree in 2010)o Tutorials - Tourism Management: Principles and Practices (unit offered to 1st year students in the Bachelors degree in 2009)● Guest lectures on Crisis Management in Tourism which was a topic covered within Tourism Management: Principles and Practices and Sustainable Tourism Management units● Assisted with the preparation of exams, assessments, development of the marking guides and marking

Scope of Work:● Co-ordinated with stakeholders to organise a wooden boat festival as an inaugural community event● Assisted with the implementation of existing economic development projects● Organised and set-up workshops for local businesses● Evaluated sponsorship funding applications● Assisted the Community & Economic Development Manager with implementation of economic development initiatives and other administrative tasks

Scope of Work:● Assisted the Business Development Co-ordinator with administrative tasks● Researched and reported on potential business development initiatives● Liaised with stakeholders on business development initiatives

Scope of Work:● Designed and assisted the Marketing Co-ordinator Avon Valley Tourism with implementation of a market survey on behalf of the York Tourist Bureau● Assisted with data collection (telephone survey) and analysis of the survey results

Scope of Work:● Set-up the tour operations and reservations procedures ● Trained and supervised staff in operational and other administrative tasks● Corresponded and liaised with overseas and local agents ● Prepared and quoted tour itineraries and contracts for agents and individual tourists

ASSISTANT MANAGER - 1999 to 2001TOUR EXECUTIVE - 1995 to 1999TOURS ASSISTANT - 1993 to 1995Scope of work:● Acted as Head of Tours Division during the absence of the Director / Manager Tours● Trained and supervised staff in operational and other administrative tasks● Coordinated with stakeholders and organised tour packages for customers within Sri Lanka and overseas● Corresponded and liaised with overseas and local agents ● Liaised with hotel accommodation and transport providers in Sri Lanka and overseas● Prepared promotional material for overseas travel trade fairs (leaflets and CDs)● Represented the company at the Arabian Travel Mart, Dubai in 2000● Accompanied overseas agents on familiarization tours in Sri Lanka ● Designed and quoted tour itineraries for individual and group travel within Sri Lanka and overseas● Met and assisted individual tourists and groups on arrival in Sri Lanka● Prepared invoices (receivables) and checked accuracy of accounts payables

Scope of work:● Provided assistance and information services to passengers ● Delivered public announcements at the Bandaranaike International Airport, Sri Lanka● Collected embarkation tax and prepared daily tax collection reports

Scope of work:● Performed retail sales duties and prepared daily sales reports for the Sanyo Duty Free Shop situated at the Bandaranaike International Airport, Sri Lanka.