-Provided support and resolution for high volume HR-related inquiries by serving as a Subject Matter Expert for employees.-Consistently ranked at the top of monthly and weekly quality scorecards by emphasizing genuine customer service and clear communication. Ranked #1 Specialist for 2020. -Identified process improvement opportunities and gapped information on an internal knowledge base to improve the quality and efficiency of the Employee Care team and the Employee Experience.-Assisted with employee benefits, payroll, and system administration.

-Managed 2019 Intern Program including full cycle recruiting, career fair representation, and event coordination.-Exempt & non-exempt entry-level recruitment for Washington main offices. -Exempt entry/mid-level recruitment for Ohio manufacturing plant. -Coordinated pre-employment contingencies, new hire on-boarding, off-boarding, and data entry for accurate recruiting metrics.-Updated onboarding process and new hire materials to improve the employee experience. -Created and designed company-wide communications, recruitment marketing materials, and redesigned intranet site.-Streamlined company’s org chart process to include a checks and balances system. -Updated company's payroll process to reduce entry and time-keeping errors. -Event planning, various projects, and front desk receptionist support as needed.

-Assisted Summer 2018 Intern recruitment for remaining positions. -Provided scheduling and administrative support for Head Recruiter, Hiring Managers, and HR Specialist.-Conducted bi-weekly exempt and non-exempt payroll entry.-Responsible for HR compliance/audit duties including employee files, separation files, I-9s, Records Retention.-Handled event planning and various projects as needed.

-Processed confidential paperwork to maintain integrity of employee and department records.-Provided assistance on public records requests or special projects as needed.

-Sales: Guided a personal shopping experience and journey with customers to provide premium in-store service.-Digital Expert: Trained current and new staff on ever-changing procedures and services to reach quarterly store goals and quality in-store experience for consumers.

-Supported Dolly contractors and customers via tickets, phone, email, and text through Zendesk to increase company efficiency and customer experience.-Communicated escalated issues as needed.-Assisted with recruiting and on-boarding of new contractors to bring in new employee class that upholds company ideals.

-Highlight elevated service to clients by serving as a personal stylist.