As the Head of Commercial Execution, I lead the global sales process design for an effective global CRM implementation, driving commercial effectiveness and efficiency across DLL's global footprint. I collaborate with cross-functional teams to embed SMART KPIs and foster best practices, ensuring alignment with strategic objectives. A key focus of my role is the globally effective implementation of our CRM, enhancing sales productivity and commercial success. My role involves establishing… Show more As the Head of Commercial Execution, I lead the global sales process design for an effective global CRM implementation, driving commercial effectiveness and efficiency across DLL's global footprint. I collaborate with cross-functional teams to embed SMART KPIs and foster best practices, ensuring alignment with strategic objectives. A key focus of my role is the globally effective implementation of our CRM, enhancing sales productivity and commercial success. My role involves establishing performance management frameworks and acting as a key partner to senior leadership, ensuring our commercial strategies are executed seamlessly. Show less

Lead DLL's global product management team for Pay-per-use. Steer product development and manage a global team of nine product, operations, finance, and technology resources, while enhancing our product offerings with an IoT based data-driven approach.• Developed and implemented a 3-year platform and functionality scaling plan• Engage in commercial development process for bespoke DLL opportunities • Accountable for product roadmap and increased geographic product… Show more Lead DLL's global product management team for Pay-per-use. Steer product development and manage a global team of nine product, operations, finance, and technology resources, while enhancing our product offerings with an IoT based data-driven approach.• Developed and implemented a 3-year platform and functionality scaling plan• Engage in commercial development process for bespoke DLL opportunities • Accountable for product roadmap and increased geographic product availability• Develop and own global data management strategy, including predictive AI capabilities• Member of DLL’s Master Coaching Network Show less

Directed a €20M+ global Infrastructure project portfolio, integrating cloud services, and cybersecurity into our core strategies. Lead a team of 15 across the US and Europe to transform strategic visions into tangible IT portfolios while ensuring excellence across all projects. Pivotal in streamlining IT processes, advocating policy standardization, and introducing Agile methodologies. Established an Infrastructure consulting function, strengthening customer relations, and aligning our… Show more Directed a €20M+ global Infrastructure project portfolio, integrating cloud services, and cybersecurity into our core strategies. Lead a team of 15 across the US and Europe to transform strategic visions into tangible IT portfolios while ensuring excellence across all projects. Pivotal in streamlining IT processes, advocating policy standardization, and introducing Agile methodologies. Established an Infrastructure consulting function, strengthening customer relations, and aligning our Infrastructure planning with broader customer strategies.• Ensured the quality and maturity of all project execution • Prioritized and managed requests, identified projects that no longer served business value, and focused on important projects to support strategic business goals• Drove standardization of policies and procedures by coaching others in the chosen methodology, policies, and procedures • Led Agile Transformation within the Infrastructure department, serving as a liaison to the enterprise-wide transformation effortAdditional Responsibilities as Team Lead – Workplace, Connectivity, & Security (ad interim) (2019)• Managed a local team of 18 resources, providing services to all global DLL locations in 30+ countries• Improved Incident/Service Request resolution within SLA from 84% to 93% within three months Show less

Established an enterprise PMO with best practices in DLL for portfolio, risk, and resource management, responsible for €90M+ in portfolio volume. Consulted with IT leaders to mature demand management processes and reduce delivery bottlenecks. • Implemented and matured demand, risk, and resource management processes• Developed portfolio prioritization model for optimal business alignment• Implemented and owned DLL’s PPM solution globally

• Consulted and implemented the design of a Project Management Office (PMO) for Technology by creating a strategic roadmap for PMO Business Management through CMMI Level 5, including resource management• Lead the effort to coordinate planning for $100M across five divisions of the Technology department