Amy Renfrow Email & Phone Number

Saint Paul, MN, US

Minnesota, United States

Perform all duties of an Eligibility Specialist which may include management of more complex casesProvide on the job training for new and experienced Eligibility SpecialistsPrepare cases for appeals, attend appeals hearings and document related agency actionsAssist with day-to-day staff questionsReview work of Eligibility Specialists to ensure conformity.

United States

Provide eligibility determination and case management for clients in need of public assistance:Review applications;Interview applicants and collect required documentation;Explain rules and regulations of the programs and potential outcomesVerify the completion and accuracy of documentation, analyze information, and apply complex policy and law to determine.

Rogers, Minnesota

Complete bill of sale and purchase agreement contracts for the sale of each vehicle.Prepare paperwork to be processed at the DMV for title transfer, tabs and/or plates.Quality assurance inspection of vehicles upon completion of detailing.Process account payables and receivables, and ensure books are balanced in QuickBooks and ensure payroll is complete and.

Brainerd, MN

Use of multiple computer based systems (county, state, and federal) to research and access information needed to determine and/or verify eligibility for MN Health Care Programs. Perform duties to conform with MN Data Privacy Act and Federal HIPPA laws as they relate to medical information.Engage in problem solving with consumers around areas covered by.

Worked to resolve client escalations for the Geek Squad Online Support and In-Home PC Support channels. Partnered with internal teams including retail stores, covert channel, and Executive Resolution to research and resolve complex client escalations. Performed quality reviews on call center and remote sessions, as well as submitted escalations around.

Greater Minneapolis-St. Paul Area

Researched, resolved, and monitored aging of credit card dispute cases for retail store and website purchases to minimize bad-debt losses to the company and ensure that proper reversal action is taken by the processing centers.Partnered with credit card bank representatives from VISA/MC and Discover, to identify best practices to effectively resolve credit.

Minnesota

Responsible for accurate and swift malware removal and computer repair.Also served as on-the-spot, client-facing diagnostic technician, responsible for technological education and support.Expert in hardware and software upgrades, installation, and configuration - all types.Service location frequently held lead spot in the district for turn time, sales.

Minnesota

Performed administrative functions at the Geek Squad precinct to support foundational excellence.Managed precinct’s STAR/Communication queues, all daily, weekly and monthly reports related to the services performed at the Geek Squad precinct, and all communications between precinct and service centers to streamline the client repair process, ensure timely.

Assisted the route driver during routes to and from schools to support the children’s experience, and assist and prevent any issues.Engaged and monitored the children to ensure a safe and comfortable experience during their transportation.

Managed and addressed client concerns via phone and e-mail, to support the customer satisfaction experience.Investigated issues on package deliveries such as ship to location, address misspells, and late packages to address and resolve client concerns.Responsible for obtaining quotes and creating shipments for clients to support customer service.

Created service invoices and corrected errors to support business operations and improve the client experience.Completed the filing of invoices, account payables documents, and other administrative functions to support business operations.Received and applied payments to client accounts using Quickbooks, to ensure proper billing and support business.

Performed administrative duties to support business operations.Processed and filed I-9's and other new employee paperwork to assure compliance with United States. Citizenship and Immigration Services (USCIS) regulations.Performed employment verifications on prospective employees to assure compliance with USCIS regulations.