Alex Wilson Email & Phone Number

Elyria, Ohio, United States

-Act as a liaison between our communications Lifecycle Management clients and a myriad of communications providers.-Manage a complex account base of up to $500,000 in monthly communications spend across multiple carriers and multiple clients.-Preserve and grow assigned account base, including but not limited to: -Onboarding new clients -Proactively identifying network and billing optimization solutions -Maintain regular and proactive client contact -Identify unique solutions for technology optimization and migration projects -Deliver Guaranteed Savings to assigned base -Identify and resolve billing issues -Manage MACD projects from start to finishAnd above all else – provide outstanding customer service!

-Tracks and drives revenue of Department of Defense accounts totaling over $50 million in monthly revenue-Supports 16 Sales Directors by creating a new process to optimize quotes to provisioning-Works 10+major escalations for both internal teams as well as federal government projects-Mentors and assists four federal associates with day-to-day activities as well as career growth

Elyria, Ohio, United States

- Reinforced revenue of $3.2 million through ownership of front-end operations for Charter Communications- Held regular network solution meetings which led to the top-grossing wholesale account in Q4 of 2021- Converted 150+ quotes to orders through Salesforce on a monthly basis

Elyria, Ohio, United States

- Voice Order Entry Technician- Coordinated activation of voice services across enterprise customers- Consistently met goal of 30+ circuits modified daily- Worked with 15 plus systems daily to lay the foundation of new network builds

- Resolved technical escalations through over 80 virtual chats daily- Retained 98% of customers through positive interactions and technical problem solving- Assisted general tech agents with quality assurance and de-escalation of customer communications

Associate Of Science - As

Associate Of Arts - Aa