Aleksandra Cybulska Email and Phone Number
Aleksandra Cybulska work email
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Aleksandra Cybulska personal email
Aleksandra Cybulska is a Vice President, Regulatory Compliance AI and Analytics at HSBC. She possess expertise in translation, chinese, teaching, english, public speaking and 10 more skills. She is proficient in Chinese, German, English and Spanish.
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Vice President, Regulatory Compliance Ai And AnalyticsHsbcPoland -
Vice President, Regulatory Compliance Ai & AnalyticsHsbc Dec 2023 - PresentCracow, Małopolskie, Poland
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Lead Avp, Compliance AnalyticsHsbc May 2023 - Dec 2023Cracow, Małopolskie, Poland
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Assistant Vice President, Compliance AnalyticsHsbc Nov 2021 - Apr 2023Cracow, Małopolskie, Poland
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Senior Data AnalystQuickbase Feb 2021 - Oct 2021Boston, Massachusetts, United States -
Data AnalystQuick Base Aug 2019 - Feb 2021Boston, Massachusetts, United States• Built and maintained 6 applications with ca. 50 dashboards and ca. 300 reports to support Sales, Customer Success, Marketing and Finance departments with data insights.• Developed Python scripts for transferring data between web platforms and MS SQL server.• Partnered with senior executives to understand their needs and provide reports for board meetings.• Assisted Sales and Customer Success leaders in defining KPIs for their teams, interpreting results and taking data-driven decisions.• Wrote complex SQL queries to retrieve data and perform exploratory analysis of sales performance and SaaS product usage metrics.• Transformed raw data into meaningful insights using NumPy and Pandas.• Visualized analysis results using Tableau, Power BI, Matplotlib and Seaborn.
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Business Intelligence AnalystComputacenter Mar 2017 - Feb 2018Barcelona, Catalonia, SpainData Analysis:• Developed a VBA tool for cross-checking data from two HR databases and identifying inconsistent data entries, automatizing a manual process and saving ca. 50+ hours yearly across the reporting team.• Applied Erlang formulas to calculate expected phone coverage requirements, evaluate staffing needs and design optimal shift patterns for ca. 100 agents.• Assessed employee performance and created staffing models using VBA-based tools, identifying opportunities for cost saving and improving efficiency.• Created yearly forecasts of contact volumes for four international teams.• Presented dashboards and monthly reports to senior executives, providing data-driven decision support in all aspects of staffing, scheduling and service desk optimization.Project Management:• Managed workforce planning project with the objective of ensuring optimal staffing and reducing costs for four international service desks. • Delivered operational support during customer’s service desk transition to two new countries, recommending shift planning and volume distribution improvements.• Established and coordinated monthly meetings with business stakeholders to discuss staffing needs and ensure compliance with workforce management processes. -
Service Desk AnalystComputacenter May 2014 - Mar 2017Barcelona, Catalonia, SpainData Analysis:• Created Excel reports of Key Performance Indicators (KPIs) for assessing service desk performance, including ticket resolution statistics, SLA compliance etc.• Applied advanced SQL queries to obtain service desk performance data and create monthly reports.• Developed tools for measuring workload of non-standard tasks within the team.• Created daily reports of chat contact volumes during the implementation of a new contact channel.Technical Support:• Answered calls, chats and emails in English and German from non-technical users.• Provided IT support by solving software and hardware issues, achieving excellent ticket resolution statistics and receiving positive feedback from multiple customers.• Documented problem details, troubleshooting steps and proposed solutions in ticketing tools (Remedy ITSP and Remedy ITSM).• Managed user accounts in Active Directory and Outlook Exchange for ca. 700 users.• Created and updated technical documentation to promote best practices and train new starters, reviewing ca. 100 knowledge articles.
Aleksandra Cybulska Skills
Aleksandra Cybulska Education Details
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Linguistics And Information Science -
Economics -
Linguistics And Information Science
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Linguistics
Frequently Asked Questions about Aleksandra Cybulska
What company does Aleksandra Cybulska work for?
Aleksandra Cybulska works for Hsbc
What is Aleksandra Cybulska's role at the current company?
Aleksandra Cybulska's current role is Vice President, Regulatory Compliance AI and Analytics.
What is Aleksandra Cybulska's email address?
Aleksandra Cybulska's email address is ac****@****ase.com
What schools did Aleksandra Cybulska attend?
Aleksandra Cybulska attended Uniwersytet Im. Adama Mickiewicza W Poznaniu, Harvard University, Uniwersytet Im. Adama Mickiewicza W Poznaniu, Universitat De Barcelona, 大连外国语学院.
What skills is Aleksandra Cybulska known for?
Aleksandra Cybulska has skills like Translation, Chinese, Teaching, English, Public Speaking, Microsoft Office, Powerpoint, Photoshop, Linux, Customer Service, Data Analysis, Workforce Management.
Who are Aleksandra Cybulska's colleagues?
Aleksandra Cybulska's colleagues are Rakesh N, Syed Yousuf, Phani Kumar, Shaik Nazir Mohammed, Carrie Radcliff, Hasanka Weerasinghe, Genewin Ng.
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Aleksandra Cybulska
Cracow Metropolitan Area -
1gds.ey.com -
Aleksandra Cybulska
Project & Product Manager, Npd, Sourcing, Private Label, Category ManagementWarsaw -
2prudential.pl, pru.co.uk
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