Maintained organization and ease of document access by taking memos, maintaining files, and organizing documents. Review work order and accurately input data into the company database; flagging accounts requiring additional services and routed to appropriate teams to prevent service delays. Attained a high level of customer satisfaction through e ffective verbal and written education through communication.

Provided excellent customer service, managed appointments, and ensured smooth operations of the dental o ffice. Demonstrated exceptional organizational skills in maintaining patient records, billing, and scheduling. Utilized strong communication abilities to interact with patients, dental professionals, and colleagues.

Obtained patient information along with medical reports then entered it into the patient's electronic medical record while maintaining HIPAA compliance. Scheduled patients for appointments and recall appointments by capitalizing Dentrix, which improved patient flow by 11% each month. Directed the patient check-in/check-out flow; collected patient information, updated and maintained patient, and scanned insurance cards/other relevant information into patient's EMR.

Utilized CRM software to track and manage customer interactions, ensuring timely follow-ups and maintaining accurate records. Collaborated closely with sales and marketing teams to implement e ective lead generation strategies, resulting in a significant increase in conversion rates. Streamlined communication between departments, enhancing overall customer experience and increasing customer retention rates.

Utilized specialized software systems to accurately process prescription orders, verify insurance coverage, and facilitate timely medication deliveries. Collaborated with healthcare professionals to resolve prescription-related issues, ensuring patients received the most appropriate and cost-e ective medications. Demonstrated excellent communication skills in educating patients on medication regimens, potential side e ffects, and the importance of adherence to prescribed treatments.

Obtained patient information along with medical reports then entered it into the patient's electronic medical record while maintaining HIPAA compliance. Educated patients on proper oral hygiene techniques and post-treatment care, enhancing their overall dental health awareness. Collaborated closely with the dental team to coordinate patient care, address inquiries, and ensure a seamless patient experience.