In this capacity, I leverage a level of technical expertise that transcends the conventional expectations of a project management role. My responsibilities encompass overseeing various integration projects, with a primary focus on seamlessly integrating new clients into our accounting system. Furthermore, I provide adept support to both internal and client users, acting as a key liaison between stakeholders and our technology partners to deliver an outstanding experience. Additionally, I play a pivotal role in providing comprehensive training and onboarding support, ensuring client success and satisfaction.

Responsible for the upkeep of point of sale systems and back office reporting across multiple brands and service concepts. Areas of focus for reporting include labor, payroll, inventory and general accounting.Directly manage the programming and customization of all POS systems. Responsibilities include UI design, 3rd party payment integrations, and system interfacing. Also providing support on all in house a/v systems and digital signage. In addition, general design and programming of legacy, as well as cloud based, menu boards. Providing continuous support on all restaurant related technologies in addition to traditional IT services.

Responsible for the operation of a multi-faceted catering services department within HARBORCENTER; including multiple rink side concession stands, a food truck as well as onsite and offsite catering.

Recruited to open and manage a unique franchise location in Buffalo's Canalside district.

Responsible for maintaining brand standards across all areas of the business. This meant developing measurable standards for our product as well as our online presence. Designed marketing material and promotions for print and online media. Helped with managing the pizzeria, with an average year over year sales increase of 40%.

Managed the operation as needed. Created and implemented training manuals for all positions in the outlets. Assisted with the opening of a new sports bar & lounge within the property.

Assisted front desk in providing excellent guest service while ensuring the front office operation ran smoothly during my shift. Provided necessary communications to other departments within the hotel and resolved any guest issues that were brought to my attention.

Assisted in managing the front office operation on my shift. Tasked with responding to, and facilitating the resolutions of, online guest comments and complaints. Played a key role in compiling month end financial data for the property. Had the unique opportunity to experience the logistics of a hotel renovation.

 Checked guests in and out of a high volume hotel within the medical corridor. Used Hilton service and brand standards to ensure each guest received proper service.  Relayed all guest requests to the proper department within the hotel and followed up to make sure the guest was completely satisfied.

 Responsible for safety of guests and cast members in the parking lot. Operated company vehicles to transport guests to and from main parking lot to entrance of theme park.  Assisted in parade audience control in a high traffic area within the theme park. Provided unique guest experiences using Disney service standards.

 Turned audio recordings into text format for national telecommunication companies. Maintained a low error percentage on grammar and spelling.  Required intrinsic motivation to work outside a traditional office environment.

 Checked all products for quality per corporate standards. Maintained proper holding and storage temperatures and times for all food products and recorded information on daily checklist. Handled employee issues in order to create a positive team environment. Strategically placed employees in positions throughout the restaurant, based on individual skill level, in order to operate at maximum efficiency.  Dealt with customer complaints and compliments and took appropriate actions to satisfy customer or praise employees. Managed inventory at the end of the night. Ensured all necessary products were prepared for the following day. Maintained proper cash drawers throughout the night, closed all drawers at the end of the night and prepared bank drops for the opening shift.

 Worked along side employees to ensure accurate and quick service in a high volume restaurant within the theme park. Assisted in scheduling of employees during peak times.  Created daily lunch and dinner specials. Ensured all employees completed their tasks before the end of the shift.

 Assisted sales department with marketing the hotel by means of a marketing blitz. Also helped with compiling information for sales calls.  Worked with the catering department to update contact information for past clients. Completed cold sales calls and helped schedule events.  Worked hands on with the banquet staff to set up, serve and break down events.  Worked in the kitchen to help prep for banquets as well as the restaurant.  Helped in the restaurant on property with serving, running food and making reservations. Hands on training at the Front Desk with checking guests in and out and managing guest folios.