As an Associate Director at Reward360, I lead a team of technical support engineers who provide high-quality customer service and solutions to our clients. I have 14 years of experience in customer support, working with various ticketing tools, technologies, and databases.My core competencies include agile methodologies, SQL, UNIX/LINUX, and Oracle. I have successfully implemented and managed multiple projects, ensuring timely and efficient delivery of solutions. I am passionate about enhancing customer satisfaction, loyalty, and retention. My goal is to leverage my skills and expertise to help Reward360 grow and innovate in the customer support industry.