Amandeep S. Email & Phone Number

Texas, United States

Worldwide, Oo

Working as a Senior Consultant in Deloitte’s Cloud Engineering Consulting Practice.

Madrid, Es

Madrid, Es

Madrid, Es

• Developed ETL processes in Java using REST web services to enable bi-directional synchronization of 200records/15minutes between JIRA and customer-facing incident/change management tool to reduce manual tracking efforts by 3%• Saved 1FTE/equivalent per month by developing ETL processes using SQL/Java/Python for effort tracking and highlighting over/under-utilization of efforts for development/maintenance for customer products, independent projects, and bespoke services implementation• Improved KPI scores by 8% by developing IT Service Management KPI tracking platform using time series analytics on Grafana

Tucson, Az, Us

Track progress status, create and maintain documentation, manage work plan & highlight potential risks during project executionAnalyze data-sets to create visualizations for providing insights to business users aiding them to improve existing business rules and policies for airline reservations

Tucson, Arizona, Us

Graduate Teaching Assistant for undergraduate course of Computers & the Internetworked Society for a class of 1500 students.Assist in grading exams and assignments, integrity checks, in class and labs.

Mechelen, Be

• Coordinated on impact analysis, system design, change management, functional test-case validations with cross-functional teams• Interfaced with client for synchronizing day to day project activities & providing clarifications between offshore and onshore • Prepared project progress reports using JIRA(project-effort) & HP ALM(testing) for large-scale projects(5K PD) & change requests• Conceived a process for tracking KPIs’, helping management in decision making to target and avoid KPI violations to save manual tracking efforts(1FTE/month) • Oversaw smooth transition from Lotus Notes to Remedy Force improving stability and quality of IT service management

Bangalore, Karnataka, In

• Lead team of 12 to deliver projects to enhance customer care & self-care portals building user stories using Agile methodology • Designed data flow, use case, deployment, sequence & activity diagrams for IT solution documents for development teams• Drafted regression test-suite for customer care application which was used in subsequent releases improving quality by 6%• Collaborated with functional experts to devise IT solutions for business requirements & estimate work effort to fulfill them• Generated & presented post go-live project quantitative metrics to business for quality assessment & advise enhancements

Mechelen, Be

• Performed root-cause analysis & devised permanent solutions for maintenance of live customer facing applications• Implemented algorithms for system improvements after analyzing real-time quantitative metrics on production• Initiated pro-active measures before delivery of projects to prevent post go-live issues improving release quality by 8%• Created analytical dashboards to report SLA’s, KPIs & system performance metrics using Microsoft Excel, SQL and Tableau• Implemented automated PLSQL scripts and tweaked SQL queries for maintaining database objects saving 2FTE/month

Bangalore, Karnataka, In

• Enhanced CRM applications (Front-end – Java Web | Back-end – SOAP, REST, SQL) for large-scale business projects (10K PDs)• Developed J2EE application that helped business advisors resolve customer complaints, improving customer satisfaction score by 11%• Designed workflows in spring batch framework enabling near real-time data sync among six systems (20K records/10 mins)• Developed database schema, objects (tables, indexes, sequences) to enable real-time try & buy features for digital channels• Engineered & supported data migrations for CRM systems (10M records) writing jobs using PL-SQL & spring batch framework

Master'S Degree, Management Information Systems, General

Bachelor Of Technology (B.Tech.), Computer Science