Ada Castro Email & Phone Number

Work At Home

Primary point of contact between the physician, patient and insurance companies for acquiring referrals and/or authorizations.

Supervisory role responsible for the oversight of referral processing for three offices and 6 Referral Associates. Assign, oversee and track duties of Referral Associates

Supervisory role responsible for the oversight of referral processing for three offices and 6 Referral Associates. Assign, oversee and track duties of Referral Associates; provided orientation and training for new associates; evaluated performance and communicated expectations; managed conflict resolution within team and acted as associate’s liaison with.

Point of contact for patients, physicians and insurance companies for acquiring authorizations for injectable medications. Provided outstanding customer service to patients while being instrumental in verifying and obtaining payments via telephone and completing 90 day monthly refill reminders. Results improved patient coverage for medication while.

Provided exceptional financial counseling to qualify patients for sliding scale program payment program. Responsible for creating new patient charts, processing workers compensation referrals, scheduling appointments, handling inbound and outbound calls and maintaining customer friendly environment.

General Studies

Education record

High School Diploma