Ada Eze Email & Phone Number

Lagos State, Nigeria

• Ensure ongoing support for IT infrastructure, equipment, and users.
• Plan, develop and manage information security and risk management.
• Implement relevant controls on the assets as a part of risk treatment.
• Conduct Information security awareness programs on a regular basis.
• Conduct network security awareness programs on regular basis.
• Manage creating and updating users on azure active directory.

Lagos

• Responsible for overseeing the incident management process to ensure they are resolved efficiently and effectively.
• Coordinate the resolution of issues to minimize service disruptions and ensure timely problem resolution.
• Record and track any complaints or issues, including the cause and solution, through both tracking systems and records.
• Develop and implement processes to manage incidents over the lifecycle, setting standards for incident classification, prioritization, and escalation.
• Create and distribute regular reports on incident trends and performance metrics.
• Providing guidance in Change Management, Incident Management, Service Request Management, and the Configuration Management efforts and ensuring all organization technical change activities are logged, monitored, and.

Lagos State, Nigeria

• Oversee the delivery of IT services to ensure they meet business objectives and service level agreements (SLAs).
• Managing the help desk ticketing platform, logging all requests and updating employees on the status of their requests.
• Ensuring compliance with licensing agreements and organizational policies.
• Providing technical support and troubleshooting for hardware, software, and network issues, as well as configuring, monitoring, and maintaining computer systems, enterprise software, and security systems to ensure.
• Oversee the lifecycle of IT assets, including acquisition, deployment, maintenance, and disposal while maintaining an accurate inventory of all hardware and software assets.
• Implement IT service delivery strategies and processes to optimize quality and efficiency.

Apapa Lagos

• Managing large amounts of inbound and outbound calls in a timely manner and following call center “scripts” when handling different topics using CRM, MINSAT, CSP6.0, AVAYA, NVP.
• Identifying customers' needs, clarifying information, research every issue and providing solutions. Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while.
• Proven experience providing customer support in busy call center environment for public utility and resolved an average of 350 inquiries in a given week and consistently met performancebenchmarks in all areas (speed.
• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
• Helped company attain the higher customer service rating (as determined by quality assurance) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Nigeria

• Developing growth strategies and plans for media prints.
• Managing and retaining relationships with existing clients.
• Writing business proposals to deliver powerful, high impact business presentations that audiences remember and act on while negotiating with stakeholders.
• Identifying and mapping business strengths and customer needs.
• Interact and coordinate with clients and creative heads in developing advertising campaigns.
• Reviewing advertisement rate charged by media outlet to determine if they are accurate.