Ada Hall Email & Phone Number

United States

Vilnius

Handling customer contacts, including responding to incoming phone calls and written correspondence. Deliver service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner.•Meet standards in volume, quality, performance & attendance.•Fully investigate the Customer’s requirements using specific systems and procedures.•Understand and resolve the customer request, or create & agree to action plans to lead to resolution.•Accurate logging of all contacts and following up on action plans using a case management system.•Where necessary, liaise with business partners – i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.•Escalate issues to the Team Leader, ensure the group maintains professionalism at all times whilst working within strict service level criteria.•Perform other related duties, as assigned, flexibility towards work.•Ensure compliance with company regulations with regards to Data Security and Protection Standards.

Luxembourg

Role PurposeExecute the site-specific relocation plans through collaboration with Space Planners and local lines of business representatives adhering to the quality and best-practice methodologies.What this job involves • Execute relocation and migration projects within the CAFM / IWMS technology• Ensure client satisfaction throughout the move management process• Ensure all move management activities are performed in a manner consistent with documented processes• Adherence to move management schedule and budget• Ensure data accuracy within Space technology for assigned locations• Receive and process client move requests• Develop and implement the move project plan and budget through collaboration with the Space Planner, facility manager, project manager, and construction manager; as required• Provide a single point of contact for all move management activities• Participates in planning meetings hosted by the client, Occupancy & Space Planning and other key stakeholders• Establish move project goals and objectives, making changes where necessary to ensure desired project results• Initiate and manage meetings to review move schedules with move vendors and key stakeholders• Procure and manage move labour• Manage supporting suppliers (technology, telephone, furniture, etc.)• Evaluate vendors to ensure compliance with the standards of performance• Ensure all project initiation, execution, and closeout documentation are completeReporting• Vacancy and capacity changes• Churn, cost metrics and post-move surveys• Floor plan changes promptly communicated to Space Data Management team• Perform data input into the SPACE to maintain accurate occupancy information• Prepare/update project status reports, update tracking reports and maintain files for due diligence and financials.

Luxembourg

Duties:Reporting daily to the Office Service Coordinator or Facilities Manager, the role of Facilities Assistant has been created to assist in all and any areas to ensure that the FM services to the building run smoothly.•Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.• Working with the Facilities Manager and Moves & Changes team to address internal space requirements and to organize/assist with team moves and Moves & Changes team.• Monitoring stock levels of Stationary and Consumables used by Employees and placing orders with suppliers.• Managing internal moves within the building with the Facilities Manager.• Working with Facilities Manager and Moves & Changes team to maintain floor plans.• Assisting in setting up in house and external events as and when required.• Working with the Building Operations team and reporting all defective equipment to the respectiveperson and arrange for repairs to be carried out.• Supporting the Office Service Coordinator as and when required regarding vendor management andSoft Service Support.• Managing fire wardens and first aiders and assist with scheduling training and refresher training asnecessary.• Upkeep and review of Manuals, Handbooks, Guidance notes etc.• Cover Receptionist Role Responsibilities when required• Understand primary responsibilities of Meeting and Evens and support Specialist when required• Manage day to day mail room operation, deliveries, inquiries, etc.• Be aware of basic procedures, courier suppliers and all external key contacts.• Manage mail related supplies stock and place order when needed.• Other tasks and duties as required.

Luxembourg

Duties:Preparing office and administrative duties to assist executive management• Screening calls, managing calendars, making travel, meeting and event arrangements• Preparing reports and financial data, reports, invoices letters, and other documents• Customer relations as required• Training and supervising other support staff

Duties:Providing customer services in a busy call center environment for public utility, insurance industry and others. • Calmly deal with often challenging issues in customer complaints department• Resolve any customer grievances and provide solutions accordingly• Ensure customer satisfaction and trust was re-built beyond expectation• Escalate calls to relevant departments when required• Guiding all customer issues to a satisfactory conclusion• Assisting management with customer service policies• Creating and maintain customer call logs• Promoting the supportive image of the company in every way possible

Vilnius, Lithuania

Duties:Working closely with the Sales Director to prospect, pitch & close new business.Gaining a strong knowledge and understanding of clients' needs and requirements.• Involved in the day to day management of clients.• Hosting ongoing training webinars that aim at educating our clients. • Managing our clients’ products within Locatory.com platform.• Address client concerns and ensure the resolution of issues in a timely manner. • Maintaining contact with clients - giving them regular updates.• Promoting the company’s products and services to clients. • Retain accounts through the development of strong relationships across all functions and management levels. • Following up with clients in a timely professional manner.• In charge of account renewals. • Contacting and communicating with high end decision makers.