Ada Ho Email & Phone Number

Burnaby, British Columbia, Canada

•Conducted investigations and problem-solving to ensure all transactions are validated and vendors are paid promptly•Reconciled Brand Owners’ Annual Sales Verification Reports with Monthly Reporting and addressed discrepancies directly with Brand Owners.•Entered data received from vendors promptly•Created and submitted daily batches in Chain of Custody through Iris for weekly EFTs

Burnaby, British Columbia, Canada

Administration duties, oversee schedule, technicians, experience using G-Suite creating ducuments, problem solving, social media postings, payroll preparations, QuickBooks, etc

Burnaby, British Columbia, Canada

Vancouver, Canada Area

- Greet walk-in customers / visitors who come to the office with Senior Management- Manage day – to – day tasks as they come to ensure smooth operation- Answer incoming and outgoing calls coming into the Accounting line and my direct line- Coordinate between departments including but not limited to Marketing, Accounting, and Customer Service- Assist Customer Service Team with customer issues- Directly / Indirectly communicate with customers if concerns are raised- Overlook A/R aging and follow up with Overdue Accounts for retail customers to reduce A/R amounts- Create New accounts using ISP Manager, posting invoices and processing payments- Order Inventory with Outside Vendors, i.e. Modems- Inventory Control- Receiving online orders and processing them in a timely manner to resellers and retail customers- Assisting with Event ideas and preparation for Events- Consistently overlooking retail customer related processes for continuous improvements to increase revenue- Promote products and demo to customers who inquire about our service and products, then direct sales to Sales Department- Assist in hosting weekly meetings for both retail and wholesale side of business to identify opportunities to support growth, provide feedback and suggestions to management team

Vancouver, Canada Area

- Achieved the “Service Excellence Award” for Q1- Nominated as “Quarterly Achievers Nominee”- Experience with Business Deposits- Investigating into incoming cables and credit to client’s account- Ordering sufficient amount of cash for the next day- (Other tasks are the same as Customer Service Representative)

Vancouver, Canada Area

- Achieved the “Service Excellence Award” for - Nominated as “Quarterly Achievers Nominee”- Experience with Business Deposits- Finding clients’ accounts- Investigation in missing / double payments- Fill out Preauthorized Form- Provide customers with full attention and accurate transactions- Making knowledgeable and sound judgments to show clients we value their money- Effectively handle favourable and unfavourable clients- Following rules according to my delegation letter- Help / train other as needed- Performed under pressure with time constraints while maintaining professional performance- Plan and meet scheduled deadlines- Continuous learning and applying new knowledge to related situations- Self-motivated and work well with minimal or no supervision- Reconcile cash accuracy

I was involved in coordinating with the Manager to order office furniture when needed. I managed suite keys to new tenants; sometimes I would be required to show suites to entrepreneurs. I could create invoices to tenants using our copy machine along with their rent invoice. Other duties would include but are not limited to greeting guests and assisting tenants with their needs or concerns. I would also book appointments for the physiotherapist and assisting her if needed. In this position I also self-learned other knowledge of Word and Excel.