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Ada Kwan Email & Phone Number
Checkout Merchants Operation Specialist
at
Payoneer
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Checkout Merchants Operation Specialist
Location
Hong Kong Sar, Hong Kong
Company size
Who is Ada Kwan? Overview
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Quick answer
Ada Kwan is listed as Checkout Merchants Operation Specialist at Payoneer, a with 3047 employees, based in Hong Kong Sar, Hong Kong. AeroLeads shows a matched LinkedIn profile for Ada Kwan.
Ada Kwan previously worked as Merchant Success Supervisor, Experience at Shopline and Senior Merchant Success Associate at Shopline. Ada Kwan holds Bachelor'S Degree, Marketing And Management from 英國赫爾大學.
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Payoneer
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Profile bio
About Ada Kwan
Ada Kwan is a Checkout Merchants Operation Specialist at Payoneer.
Current workplace
Ada Kwan's current company
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Payoneer
9 roles
Ada Kwan work experience
A career timeline built from the work history available for this profile.
Merchant Success Supervisor, Experience
Current- Managing the list of potential key accounts for merchant onboarding & growth.- Complaint handling. Resolve customer complaints and escalate to relevant team.- Mentoring and evaluate staff performance. Ensure high customer service level through regular QA measures.- Managed a portfolio of outstanding accounts receivable, including dealing with bad debt cases.- Developed and implemented effective debt recovery strategies. Presented recommendations to management on write-off decisions and process improvements, demonstrating analytical and problem-solving abilities.
Mar 2023 - Present
Senior Merchant Success Associate
- Planning for merchant onboarding flow to increase the feature penetration rate and GMV.- Provide effective feedback to the product team to prioritise development tasks and suggest new product features for feature optimisation - Strategically planned and executed payment feature. - Staff onboarding training and mentoring. Staff coaching and regular QA to enhance team performance.
Sep 2021 - Mar 2023
Merchant Success Associate
- Answer general enquiries via live chat, email and phone calls - Be a strong advocate for our brand and product, interact and build a community of loyal customers
Nov 2018 - Sep 2021
Guest Services Supervisor, Departmental Trainer
- Monitor Front Desk operation. Team member behaviour meets brand standards and meets the monthly enrolment target. - Work closely with the Housekeeping team for daily room assignment and corporate with the sales department for group arrangement. - Assist Front Office Manager for annual departmental training plan and conduct internal department training regularly. - Undergoing duty manager training for further development.
May 2016 - May 2018
Guest Experience Assistant
East, Hong Kong
- Responsible for daily Front Desk operation as well as providing concierge service. Cross training to call centre for 1 year- Deliver quality customer services to meet company standards. - Night audit- Conduct up-selling to maximize hotel revenue.
Oct 2013 - May 2016
Guest Service Officer
Regal Kowloon Hotel
Responsible for daily Front Desk operations including registration, cashiering, handling guest enquiries. Deliver quality customer service to meet company standards. Conduct up-selling to maximize hotel revenue.
Aug 2011 - Jun 2012
Loft Service Agent
Y-Loft
- Responsible for daily Front Desk operations and handling guest enquiries - Deliver quality customer service to meet company standards.
May 2010 - Aug 2011
Revenue Management Trainee
The Royal Pacific Hotel And Tower
Responsible for reservation related job duties include input reservation order, filing, trace guarantee from travel agent and company.
Jun 2009 - Nov 2009
Team & coworkers
Colleagues at Payoneer
Other employees you can reach at payoneer.com. View company contacts for 3047 employees →
DA
Diliara Afonevich
Colleague at PayoneerIsrael
View →
AT
Amir Tirosh
Colleague at PayoneerIsrael
View →
SL
Shu Liu
Colleague at PayoneerShanghai, China
View →
AH
Amir Himoni
Colleague at PayoneerIsrael
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SE
Selin Ergil
Colleague at PayoneerIsrael
View →
BS
Bhagya Shree
Colleague at PayoneerSterling Heights, Michigan, United States
View →
LD
Lior Dvorkin
Colleague at PayoneerRamat Gan, Tel Aviv District, Israel
View →
JW
James Wiley
Colleague at PayoneerTel Mond, Center District, Israel
View →
MO
Matan Oved
Colleague at PayoneerIsrael
View →
HH
Hanna Hryhoriichuk
Colleague at PayoneerUkraine
View →
Diliara Afonevich
Colleague at PayoneerIsrael
View →
AT
Amir Tirosh
Colleague at PayoneerIsrael
View →
SL
Shu Liu
Colleague at PayoneerShanghai, China
View →
AH
Amir Himoni
Colleague at PayoneerIsrael
View →
SE
Selin Ergil
Colleague at PayoneerIsrael
View →
BS
Bhagya Shree
Colleague at PayoneerSterling Heights, Michigan, United States
View →
LD
Lior Dvorkin
Colleague at PayoneerRamat Gan, Tel Aviv District, Israel
View →
JW
James Wiley
Colleague at PayoneerTel Mond, Center District, Israel
View →
MO
Matan Oved
Colleague at PayoneerIsrael
View →
HH
Hanna Hryhoriichuk
Colleague at PayoneerUkraine
View →
1 education record
Ada Kwan education
FAQ
Frequently asked questions about Ada Kwan
Quick answers generated from the profile data available on this page.
What company does Ada Kwan work for?
Ada Kwan works for Payoneer.
What is Ada Kwan's role at Payoneer?
Ada Kwan is listed as Checkout Merchants Operation Specialist at Payoneer.
Where is Ada Kwan based?
Ada Kwan is based in Hong Kong Sar, Hong Kong while working with Payoneer.
What companies has Ada Kwan worked for?
Ada Kwan has worked for Payoneer, Shopline, Hotel Indigo Hong Kong Island, East, Hong Kong, and Regal Kowloon Hotel.
Who are Ada Kwan's colleagues at Payoneer?
Ada Kwan's colleagues at Payoneer include Diliara Afonevich, Amir Tirosh, Shu Liu, Amir Himoni, and Selin Ergil.
How can I contact Ada Kwan?
You can use AeroLeads to view verified contact signals for Ada Kwan at Payoneer, including work email, phone, and LinkedIn data when available.
What schools did Ada Kwan attend?
Ada Kwan holds Bachelor'S Degree, Marketing And Management from 英國赫爾大學.
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