I answer the phone for USAA insurance members. I answer billing related questions. I help members to work out their billing and get their acct back on track. I connect them with different departments depending on what they are needing. I document the call depending on what took place.

I served as a case manager for 7 families in the Temporary Managing Conservatorship Department. I connected the families and the foster parents with services. I met with both birth parents and foster parents/child once a month to make sure everything was going well. I made sure the birth parents had the necessary paperwork and payment in order to complete their services. I transported parents to drug screens, parent/child visits, and to their services. I kept in contact with providers to make sure that the parents were completing their services. I went to the court hearings and testified.I completed court reports, family plans, child plans, monthly evaluations, and documented each visit and phone call that was made. I made sure my kids were seeing their therapist, both family and individual if needed. I observed parent/child visits and documented the progress.