. Recognized impediments throughout the development process.. Coordinated operational issues and facilitating cross-team coordination.• Worked continuously to bring the key performance indicators in order to accomplish the sprint goal.. Liberated of technical requirements by creating user stories.• Eliminated roadblocks for successful iterations, which led to the transition of releases on time.• Provide support to the teams using a servant leadership style and leading by example.• Resolved impediments that prevent the Agile team and Product owner from effectively employing agile/lean processes.

- Facilitate all team cadence meetings; ensure team and data is prepared and manage all output.- Taught Agile methods through workshops, customized training, and 1-on-1 coaching- Remove impediments and escalate when needed.- Attend Agile meetups with teammates every other month to promote the Agile- Help scrum teams evaluate and understand their Scrum Maturity through data based KPIs, as well as identify improvement opportunities to achieve higher levels of team performance.- Facilitates and monitor scrum ceremonies, planning sessions and scrum of scrums, asnecessary- Cultivate and promote the of culture of relentless continuous improvement- Look out for the best interest of the team and keep them on track by removing distractions and or escalating obstacles.- Work with other Scrum Masters and Agile experts to align and advise on plans to help the organization mature in Agility- Ensure Epics and stories created by Product Owner are well detailed (acceptance criteria and description are clean) before presenting them to the team for refinement.- Support Product Owner in backlog grooming and in effectively working with Agile teams.

• Identified and analyzed business needs, conduct requirements gathering, and define scope and objectives• Learn existing SaaS products, software, and systems to better understand current use cases• Ensure support documents are created and distributed in timely mannerPerform data gather, root cause analysis and performance trending to develop appropriate process changes• Develop gap analysis with department leaders and identify improvement opportunities and initiatives• Review solution designs with appropriate IT team to identify opportunities for automation, requirements are met, and are scalable• Work closely with the Technical Product Manager on evaluating new automation process tools