Achieved “Coach of the quarter” from January - March 2023.Restructured Account Receivable and achieved 0.52% for aging over 90 days in 2022.

- Work closely with Director of Engineering to manage payroll, budget, hotel-renovation, pilot hotel to roll CARE program to Transcendent. Achieved 95% Care Completion in 2014 & 2015. Achieved #1 "Everything in Working Order" in Western Region , # 6 in the world 2016.- Work closely with Director of Finance to manage Capital Expenditure, Weekly walkthrough with Executive Team to maintain hotel physical condition. - Passion in Quality - Ambassador of Weekly Flash, Completed two T3 Project "Greet the guest by name" & "Warmth Welcome", Hotel Surprise Audit, Work closely with Director of Engineering and Director of Housekeeping for "Room Condition - Quality Initiative"- Perform full charge reconciliation of Daily Cash transaction, Account Payable, Review & Audit Paid Out, Petty Cash, Quarterly Cash Audit to ensure procedures are followed to the Ritz-Carlton Summary Risk Assessment. Coaching Cash-Handling Procedure and Issue "Notice of Discipline" if necessary.

- Pre-opening Rooms Controller position at a 5 diamond property The Ritz Carlton Hotel Toronto. - Implemented new procedure, established checklist and control room inventory. Constant communicate with in-house Reservation, Guest Relations, Sales, Event, Housekeeping to coordinate VIP Pre-arrival, Group Arrival and Departure.- Achieved #1 in room allocation and received expectancy at Gallup Score.

Act as Manager on Duty, Night Lead to in charge of a property with 462 rooms and oversea 3 different sections: At Your Service, Bell Stand and Front Desk. Experienced to handle customer care call, sold-out days, fire-evacuation procedure and departmental training. Achieved 40% of total upgrade revenue in front office department and be the top upgrade in 2011 & 2012. Implemented a new welcome procedures to raise the overall arrival GSS score. Completed Marriott Public Relations Training & Hotel Sales Training.

Supervising Front Desk Operation and Rooms Controller sector. Project Management with Sales Department to organize group arrival & departure. Extensive knowledge of Opera system, Marriott Reward and Upgrade Program.

Working at a 352 rooms property as a Front Desk Associate and At Your Service Agent. Strong knowledge at PMS System, Micros, Migros, GuestWare and Guest Recovery Model.Task Force: San Diego Marriott Marina, La Jolla Marriott