Ada N. Email & Phone Number

Toronto, Ontario, Canada

Achieved “Coach of the quarter” from January - March 2023.Restructured Account Receivable and achieved 0.52% for aging over 90 days in 2022.

Burlington, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

- Work closely with Director of Engineering to manage payroll, budget, hotel-renovation, pilot hotel to roll CARE program to Transcendent. Achieved 95% Care Completion in 2014 & 2015. Achieved #1 "Everything in Working Order" in Western Region , # 6 in the world 2016.- Work closely with Director of Finance to manage Capital Expenditure, Weekly walkthrough with Executive Team to maintain hotel physical condition. - Passion in Quality - Ambassador of Weekly Flash, Completed two T3 Project "Greet the guest by name" & "Warmth Welcome", Hotel Surprise Audit, Work closely with Director of Engineering and Director of Housekeeping for "Room Condition - Quality Initiative"- Perform full charge reconciliation of Daily Cash transaction, Account Payable, Review & Audit Paid Out, Petty Cash, Quarterly Cash Audit to ensure procedures are followed to the Ritz-Carlton Summary Risk Assessment. Coaching Cash-Handling Procedure and Issue "Notice of Discipline" if necessary.

Toronto, Canada Area

- Pre-opening Rooms Controller position at a 5 diamond property The Ritz Carlton Hotel Toronto. - Implemented new procedure, established checklist and control room inventory. Constant communicate with in-house Reservation, Guest Relations, Sales, Event, Housekeeping to coordinate VIP Pre-arrival, Group Arrival and Departure.- Achieved #1 in room allocation and received expectancy at Gallup Score.

Toronto, Canada Area

Act as Manager on Duty, Night Lead to in charge of a property with 462 rooms and oversea 3 different sections: At Your Service, Bell Stand and Front Desk. Experienced to handle customer care call, sold-out days, fire-evacuation procedure and departmental training. Achieved 40% of total upgrade revenue in front office department and be the top upgrade in 2011 & 2012. Implemented a new welcome procedures to raise the overall arrival GSS score. Completed Marriott Public Relations Training & Hotel Sales Training.

Singapore

Supervising Front Desk Operation and Rooms Controller sector. Project Management with Sales Department to organize group arrival & departure. Extensive knowledge of Opera system, Marriott Reward and Upgrade Program.

Greater San Diego Area

Working at a 352 rooms property as a Front Desk Associate and At Your Service Agent. Strong knowledge at PMS System, Micros, Migros, GuestWare and Guest Recovery Model.Task Force: San Diego Marriott Marina, La Jolla Marriott

Postgraduate Diploma, International Hospitality

Achieved as the most positive, spirit of team work and professionalism award.

Honor Bacholar Of Arts, Psychology

Certified As Six Sigma Green Belt

Certified As A Wedding Planner In Canada