 Generate sales leads Manage large amounts of incoming and outgoing calls. Identify and assess customer’s needs to achieve customer satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate valid and complete information by using the right methods/tools. Meet personal/team call handling targets/quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take ownership of customers’ issues and follow problems through resolution. Control resources and utilize assets to achieve qualitative targets. Maintain an orderly workflow according to priorities. Keep ahead of industry’s development and apply best practices. Keep accurate records and document customer service actions and discussion. Perform any other tasks as assigned.