Provide high quality telephonic support and problem resolution to external clients using LexisNexis electronic discovery software applications.* Respond to incoming telephone and email support requests from clients.* Deliver clear, concise, accurate, timely and thorough technical communication to external clients, while displaying a strong customer service orientation.* Investigate and troubleshoot technical issues using internal resources.* Clearly document details and chronology of support issues into tracking system.* Consistently treat clients with respect and professionalism.* Passed the examination for software administrator program of Concordance and Concordance Image