Ada Smith Email & Phone Number

Colton, Ca

Costa Mesa, Ca

Support application software testing, software integration and configuration management within SDLC frame work.Standard testing processes; functional, baseline and regression testing.Agile Methodology: Partnering with technial and business operation teamsMobile applicatio testing, web based testing. Stage/QA/DEV/PROD environmentsBlack/White box testing.Mobile testing.Create test cases

Handling customer and attorney’s inquiries regarding auto loan in bankruptcy chapters 7, 11, 12, and 13 statuses, Process Voluntary/Involuntary vehicle repossession. Process Direct Debit payments, make basic payment arrangements on accounts less than 45 days past due to bring accounts fully current. Analyze account status upon receipt into BK Department and determine the best course of action to maximize company recovery within established Policy and Procedure. Ensure accounts handled in full compliance with applicable Bankruptcy rules and Company guidelines.

Responding to inbound calls and proactively reach out to customers who previously expressed an interest in a product or service while demonstrating a solid knowledge of financial products and services offered by the bank.

Provided consulting and support for regulatory and operational risk programs to include KYC activities to mitigate operational risk in business activities. Assisted with the implementation and monitoring of a risk-based program to identify assess and mitigate operational risk, while maintaining a balance between risk mitigation and operational efficiency. Participated in and provided support for projects and initiatives with low to moderate risk. Provided technical support to systems security-related issues. Implemented testing methodologies; evaluated the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; identified operational risk issues; advised management on risk ratings and evaluated ratings against established policy standards. Required drafting corrective action plans in managing change. Identified training opportunities and assisted in training delivery. Drafted testing reports of findings and recommendations to mitigate risk for operational risk management. Assisted in coordinating production of periodic operational risk performance reports for senior management, including trend analysis and recommendations.

ComplianceWells Fargo Beaverton/ORAssisted with the implementation and monitoring of a risk-based compliance to assure compliance with federal, state, agency, legal and regulatory requirements. Provided compliance support for projects and initiatives. Tested the adequacy and effectiveness of policies, procedures, initiatives, and internal control; drafted reports of findings for compliance risk management; identified issues resulting from internal and/or external compliance examination; worked with higher level consultants to analyze issues and assisted in the implementation of action plans to address deficiencies. Participated in coordinating production of periodic compliance performance reports for senior management and in coordinating site, agency or other examinations conducted by external parties.

Audit and process auto lease loan

Daily supervision in a call center environment, duties included, supervise, lead, monitor, coach, train, interview, and terminate telephone bankers. Take escalated calls. Process annual performance reviews.

Fraud Detection Dept. duties included, coaching, monitoring, counseling, train, prepare training tools. In bound out bound call center environment.

Daily review and monitoring of credit card activity, which required attention to detail and decision making skills in order to block accounts to prevent fraud and loss to the bank.