Responsible for driving mortgage lending sales, maintaining a solid pipeline for the entire branch andmaintaining top service ranking within the area. Mainly responsible for driving primary revenue for the branch, and in charge of daily staff training and performance assessment. Also involved in implementation of sales strategies across the branch to meet targets set by Area Management.

Responsible for back office loan processing. From time to time would also stand in for my direct loans manager, assisting with the face to face interview process and also with customer maintenance.

Managed portfolios for Relationship Managers and performing a range of back office duties such as loan applications and insurance maintenance for relationship-managed customers. Also stepped in to relieve Relationship Managers who weren't present, assisting with Loan interviews and upfront loan applications where required.

Day to day management of business customers with all their business needs, ranging from small business overdrafts to business credit cards. Also handled simple interview processes for Business Loan customers.

Consulter

• Customer service• Opening and managing customers account• Payment collection• Opening and closing account• Foreign currency exchange• Provision of product advice• Cash handling

• Data entry and accounting system maintenance• Processed account payable and purchase requisitions• Processed payroll function• Prepared and maintained various supporting documents like bills, receipts, vouchers, invoices and employee attendance records• Meeting and greeting all guests to the office in a professional manner• Administrative tasks :Phone answering & redirecting High volume data entry in process environmentAppointments arrangement (internal & external parties)Stationery order & control;Filing, faxing, document preparation Shuttle bus management; Petty cash & staff medical expense reimbursement;Business trip arrangement; Department meeting arrangement; Staff attendance record; (payroll)Internal and external email sorting;Staff travel allowance calculation and distribution (payroll)• Served as first point contact (6 months) for various departments and provided prompt, courteous and knowledgeable assistance.