Ada Widemon Email & Phone Number

Dallas, Tx, Us

Lewisville , Tx

Fourteen years’ experience in facilitation, curriculum design, courseware development, needs analysis and performance along with project amangement and consulting. M.S. in Human Resources, Training and Development.Certified in DiSC, Achieve Global, CBS Collection Call Modeling, Information Mapping and other nationally recognized programs.Self-motivated, quick learner who embraces team solutions, cost effectiveness, deadlines and professionalism.

Managed outsource relationships; monitored the performance of trainers to ensure training programs are in line with approved training materials and procedures Reviewed, prepared and filed petitions and motions on behalf of business partners along with capacity planning Handled the tasks of managing projects and resources, projected budgets and cash flow statements Responsible for handling accounts payable and receivable as per the requirement Updated trainee status report and training programs for line managers and assisted in resolving and identifying issues related to it Developed training policies and procedures that generate innovative guidelines for all training functions Worked to establish good relationship and mutual trust between lines of business and training organization Implemented , managed and directed the deployment of Stellar Service training to a total of 1500 customer and non-customer facing associates within the organization as a companywide initiativeServed as the performance consultant with the educational services team Designed, developed and delivered curriculum courses for internal managers, supervisor and vendor s as a source of continued education

Stand-up training experience Train a myriad of mortgage industry topics such as Loan servicing, Customer Care, Negotiations and Collections, and new employee orientation/on boardingDevelop partnerships with senior management, supervisors, and customer liaisons in order to identify strategic training needs for increased performance goals.Facilitated management, supervisory, performance improvement, and change management workshops to enhance employee skill sets. Established train-the-trainer criteria, increasing effective delivery methodology Established instructional design standards, curriculum testing, and measurement standards, reducing development cycle time Traveled to EMC's second site to support and train staff on new processes and procedures. Managed the standardization of policies and procedures and electronic delivery methodDesign, create and deliver effective blended training programs including instructor-led, e-Learning, and self-paced transition programs (OJT).Conduct monthly coaching and quality monitoring (QA) to identify and target performance gaps and areas for individual enhancement.Expertise gained with intricate mortgage products (ARMs and HELOCs) and Special loan servicing.

Stand -up training experience Delivered front-line development and leadership pipeline training within Domestic Loan Administration.Deliver training course material to learners, both new hire and tenured associates, including facilitation of application exercises and performance tests to ensure knowledge/skill deliveryConducted concurrent programs including new employee orientation (corporate culture, database navigation, regulatory compliance, industry background) and custom training offerings) Recruiting new hires and hosting Job fairs at various universitiesAdministration included reserving training rooms, classroom set-up, selecting outside vendors for training, updating the online Quick Reference resource tool, training material, tracked training companywide via a "Train Tracker" application and maintained companywide training records. Implemented learning initiatives to train 200 new employees within three months.Traveled to vendor sites to support and train staff on new processes and procedures.

B.A, Communication Studies

M.S, Human Resources