Ada Yang Email & Phone Number

• Duty departments: Produce, RTE, Grocery, Customer Service• Managed store inventory level while achieving weekly sales targets and minimizing write-off expenses. • Supervised staff ensuring that they provide customer-satisfied services and follow operation procedures• Resolved customer complaints and ensure a high level of customer satisfaction

• Responsible for pricing, promotions, forecasts, inventory control, and vendor relations. Drove sales by understanding category trends, identifying product life cycles, and promoting cutting-edge top items in a specialty grocery store with a focused assortment of under 7,000 SKUs.• Negotiated costs, prices, discounts, and credit terms with suppliers to maintain pricing advantages and enhance profit margins.• Maintained the supplier base while proactively seeking and developing new products and suppliers that strategically fit the company’s directions and requirements to maximize sales.• Monitored direct-import product sales performance and inventory levels to forecast further shipments.• Collaborated with operations to develop new store planograms and re-layouts, enhancing sub-category classification and visual displays.

Burnaby, British Columbia, Canada

• Purchased and exported globally sourced private-brand products (juices, wine, beer, snacks, sauces, oil) from North America, Europe, and South Asia to China; oversaw over USD$1 million in sales.• Exported live seafood from Canada to China with the team, resulting in annual sales of USD$2 million.• Managed relationships with more than 50 suppliers; evaluated suppliers' qualifications to ensure compliance with BRC AA-grade certification for importer Xiamen Sungiven Foods.• Assisted the VP of product development in creating new private-brand products from concept to shelf, being responsible for label information, product specifications, and quality assessment.

• Established and developed B2C business for Canadian brand Avalon Dairy on China e-commerce platforms: Tmall and JD• Implemented general and e-commerce trades between Canada and China for dairy products, including fresh milk and yogurt• Maintained distributor relations while proactively seeking new distributors and business opportunities• Prepared and maintained up-to-date product brochures, specifications, and customs-required documentations• Coordinated shipping and logistics with manufacturers, freight forwarders, customs brokers, and importers• Executed e-commerce front-end and back-end operations, such as product listing, sales tracking, inventory monitoring, and after-sales support

Richmond, British Columbia, Canada

• Collaborated with the Product Management team on product documentation, including user manuals, release posts, and internal training materials• Created and edited internal training videos for a suite of products• Researched strategies for content development and document template creation• Proofread, edited, and enhanced written content