Senior Customer Service
Current-responsible for customer inquiry, quotation and sample application and process. create and maintain customer master data and marterial master data in CRM and SAP system.-purchasing order processing and following up.-in charge of communication with oversea plants, W/H,Logestic dept., custom declaration team to ensure high efficiency and on time delivery.-order fulfillment and goods delivery.-responsible for after sales services, handle customer complain, NG goods processing and feedback.-follow up customer payment to avoid any delay.-global contract prices fulfillment, customer visiting.-commercial contract clauses checking and negotiating. basic product introduce and select for new customer inquiry.-stock management and risks control.-control and improve performance to achieve the assessing target.