Andrew Dacombe (Fbcs) Email & Phone Number

Ascot, Gb

Global, Gb

Responsible for the provision of consultancy services, empowering organisations to implement strategies and tools to maximise value from workplace and the adoption of ‘next generation’ working environments. Engaged with FTSE250-listed corporates to develop multi-year strategies and vision, aimed at improving service and increasing efficiencies. Effective partnering with SIs to guide them in building propositions that deliver true colleague and customer experience step changes focussing on key business requirements. Aligning solutions with business needs.

London, Gb

Directing the end-to-end execution of the Modern Workplace Transformation. Activities focused on substantial change initiatives aimed at reinventing hybrid working environments, considering future workspace design, digital evolution, operational models, and secure perimeter. Influenced both internal and external stakeholders, maximising efficiencies and addressing customer demands in real-time. • Leading the development of the new global HQ as a digital workplace, shaping future ways of working and strategies• Pioneered the Modern Workplace Roadmap including MS365, Paperless Working, Managed Services and Key Partnerships• Developing opportunities to deploy new technologies such as AI, AR, VR to enhance productivity and reduce costs.• Facilitated transformation from visionary blueprint to delivery and business change.• Established credibility and fostered relationships with key senior stakeholders at in the Board & Partnership level.• Conceptualised and developed future service delivery model.• Piloted the mobilisation and transition of service delivery model into BAU.• Evaluated existing suppliers and partners' capabilities and assessed potential new alliances.

Seattle, Washington, Us

Responsible for spearheading large-scale, complex transformations for major UK and international clients. Implemented ‘rapid mobilisation’ COVID-19 approaches to enable flexible, secure ‘working from home’ environments, developing safe ‘return-to-work’ strategies with minimal colleague and business disruption:• Led programme for multi-national client, upgrading workplace for 30,000 employees. • Designed and delivered O365 and workplace initiatives for key clients across multiple sectors.• End-to-end programme leadership and delivery throughout the lifecycle, including budgets and risks.• Developed a phased to-be ‘workplace roadmap’ after running enterprise-wide maturity assessment for large industrial.• Designed and implemented data retention policies for global law firm including automated document classification, O365 and cloud migration, increasing utilisation to near 100%. • Owned & developed relationships with clients, partners and 3rd partners, acting as a ‘trusted partner’.• Scoped and developed new areas of work for existing & new clients including design & risk planning

London, Gb

Responsible for the design, development and implementation of workplace transformation, information technology and cloud services throughout the organisation, setting the vision and drawing stakeholders together.• Implemented the group’s workplace strategy in line with organisational values, objectives and priorities• Created an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of colleagues and customer.• Rationalised core systems and reduced IT run costs as the organisation migrated to a consumption based IT model.

Salford, England, Gb

Responsible for the transformation, operation and delivery of Colleague Systems in the UK and offshore. Delivered a multi-channel digital workspace transformation rated by Microsoft as ‘in the top 5 in Europe’, enabling the ‘next generation’ way of working, increasing flexible working from 5% to 50% in 12 months:• Responsible for a major 60% reduction in office space, £20m p.a. reduction in organisational running costs and 60% increase in colleague satisfaction• Key role in Senior Technology Leadership Team, acting as a sponsor for £multi-million programmes • Defined first multi-year enterprise wide IT strategy and roadmap, pioneering vision & transformation• Provided leadership to a team of 60 people, focussed on skills development & enhanced processes• Oversaw O365 migration, adoption of cloud-based tools & decommissioning of legacy infrastructure • Increased colleague productivity by 500%and reducing IT costs by 60% resulting in £5m p.a. savings• Introduced e-signature tools, increasing speed of contract processing by 90% & paper usage by 95%• Led adoption of ‘as a Service’ tools, reducing Capex spend by £2m and delivering higher availability • Rationalised IT supplier model, reducing core suppliers to 1 and enterprise applications from 18 to 5• Spearheaded trials of AI & automation in contact centres, improving service & reducing cost to serve• Boosted the security wrap, ensuring compliance with Audit, GDPR, CAS-T and ISO 9001 regulations

Madrid, Es

Responsible for all aspects of IT and business technology leadership, driving the transformation of IT operations, developing separation, transition and transformation strategies. Significantly reduced IT service costs and improved service provision by leading the adoption of a new IT operating model, including strategy, operations, solution design, project delivery and service delivery. Subject expertise in delivering business-aligned technology as the ‘Trusted IT Partner’ to the business:• Oversaw business separation, driving seamless ‘experience first’ service transition to new providers• Provided strategic leadership to IT teams &Managed Service partners, acting as a ‘thought leader’• Spearheaded KPI & performance tracking, utilising robust MI to identify & remedy low performance

Madrid, Es

Responsible for leading the successful deployment of a global enterprise mobility approach, delivering transformational programmes to effectively incorporate unified communications and collaborative tools:• Developed and implemented an enterprise management strategic plan and roadmap, securing senior leadership buy-in and stakeholder adoption• Delivered Lync, Telepresence & VC integration technologies• Led the migration of 130k staff to Office 365, removing legacy systems and consolidating toolsets • Successfully implemented Enterprise Mobility strategy and future workplace programme in 30 days • Proactively engaged key stakeholders, driving change management and embedding new processes • Developed professional relationships with external customers, promoting brand awareness & image• Established a new standardised internal Enterprise Mobility Product toolset for all new workspaces

Madrid, Es

Responsible for developing an innovative new Unified Communications strategy, certified by internal and external experts, adopting and promoting a new ‘experience and service fit’ approach to global delivery:• Transitioned the Unified Communications experience across 25 countries & 130k Telefónica users, enabling increased collaboration and productivity, whilst realising significant savings in the cost to serve end users

Madrid, Es

Responsible for spearheading the Telefónica Digital creation and rollout in Europe and North America, collaborating with local CIOs and in-country teams to ensure a smooth transition of IT services.

Reading, England, Gb

Reading, England, Gb

Reading, England, Gb

Gb

Cape Town, Western Cape, Za

Amsterdam, North Holland, Nl