Adaeze Atanmo Email & Phone Number

Frisco, Texas

• Partner with Relationship Managers to ensure clients’ expectations and requirements are met per the agreed upon services contract.
• Created standard operating procedure for new client on-boarding.
• Establish and oversee all aspects of service delivery and operations for assigned clients.
• Develop and maintain relationships with clients worth $30 billion+ in total assets by servicing as their single point of contact for client satisfaction, escalations, operational communication… Show more
• Develop and maintain relationships with clients worth $30 billion+ in total assets by servicing as their single point of contact for client satisfaction, escalations, operational communication, client reporting.
• Collaborate monthly with the product and project management teams to help create/develop managed services by coming up with strategies and procedures to ensure the continued evolution of the managed services department.

Canton, Ohio Area

• Led and oversaw services delivered for clients which included but not limited to any deployment and managed service activities including help desk support, central services-networks and infrastructure and field services.
• Managed and accounted for 350+ clients with a total service contract base of $35,000,000+.
• Developed, nurtured and maintained direct relationships with hundreds of customers and their vendors by servicing as their single point of contact on all service, contract… Show more
• Developed, nurtured and maintained direct relationships with hundreds of customers and their vendors by servicing as their single point of contact on all service, contract renewals and escalations ensuring continued.
• Used strong negotiation and customer service skills to retain and grow service base by 8-17% annually, and received recognition for negotiating and retaining an account with a $135,000 base.
• Created, presented and negotiated service contract agreements with existing and potential customers.

Canton, Ohio Area

• Assisted service technicians with classifying various billed work (time & material) leads and resourcing service parts needed for equipment repair/upkeep.
• Researched billed work leads and created proposals for customer presentations to sales teams.
• Coordinated and collaborated with service technicians, service managers at various levels and independent contractors on various billed work projects resulting in customer satisfaction as projects were successfully.
• Coordinated and collaborated with service technicians, service managers at various levels and independent contractors on various billed work projects resulting in customer satisfaction as projects were successfully.
• Used internal systems to assign technicians to special projects.
• Helped to discover and create systematic method to track and monitor projects progress to ensure successful and timely completion resulting in customer referrals, satisfaction and additional revenue growth.

Stow, OH

• Supervised a staff of five Customer Service Representatives and Tellers delivering associate training, mentoring, coaching and development; provided close follow up on key performance metrics.
• Co-designed, developed and implemented a program for loan productivity for the branch that increased the loan volume by 20%.
• Invited to join the banks’ internal audit team.
• Responsible for ensuring that all team members were in compliance with federal regulations and bank policies with a… Show more
• Responsible for ensuring that all team members were in compliance with federal regulations and bank policies with a 100% success rate.
• Acquired a minimum of 4 new accounts monthly, actively interacted with customers for retention and ensured existing accounts were maintained according to bank policy and in compliance with regulations.

Akron, OH

• Reviewed, verified new and add-on customer transactions for credit approval.
• Developed and nurtured critical relationships needed with sales personnel and internal teams to ensure and guarantee profits.
• Educated store sales associations on credit denials which resulted in the development of conflict resolution skills.
• Utilized system tools and resources to make accurate and profitable lending decisions.
• Thirteen years of successfully meeting mandatory department objectives… Show more
• Thirteen years of successfully meeting mandatory department objectives including response time, call answer rate and quality service levels.

Bachelor Of Arts - Ba, Organizational Communication, General

The University of Akron is the region’s most influential public research university, contributing to the resurgence of the local economy.

Minor, International Business

The College of Business at the University of Akron in ranked in the top 6 percent of all undergraduate programs by BusinessWeek Magazine..