Adaeze C. Email & Phone Number

Nigeria

>Full documentation of the user manual for Trade-X, which is our first in-house (developed) Trade software, currently in use at Zenith Bank PLC.>Constant updates to the Trade-X user manual based on patches released.>Documenting and archiving of company-wide minutes of staff meeting.>FINTECH functional consultant and Tester.>Full documentation of the USL Client Support software which is an online portal also developed internally for clients to log in and track issues>Full documentation of Kachasi, a recent trade application developed in-house . It is an international trade software that caters to both traditional trade products and local trade regulations> Full Documentation of Optimus Single Bank, our customer trade portal.

Nigeria

> Setting of project milestones and deliverable using MS Project>Coordinating IT software project deployment from initiation to closure. >Liaising for release of adequate funds for project execution.>Selection and motivation of capable project team members.>Ensuring wholesome welfare of project team members on site and accurate accountability of project funds.>Demo presentation and functional implementation of Agency Banking Software to commercial banks and MFBs

Nigeria

TEAM LEAD, MSME BANKING>Establishing new borrowing relationship for SME banking.>Preparation and timely disbursement of requested funds, in line with the bank's policies.>Manage existing loan portfolio, recommend credit facilities as well as contain risks.>Ensuring optimum utilisation of approved facilities while maintaining a strong working relationship>Adding value through export and foreign trade advice.TEAM LEAD, CUSTOMER SERVICE/PERSONAL BANKING>Supporting team spirit and work ethics via regular training and motivation.>Ensuring careful analysis of customer complaints, timely resolution and escalating where necessary.>Coordinating with the business manager and operations manager to exceed sales target and deliver excellent customer experience through cross selling, fit banking hall ambience and prompt service.>Prioritising strict customer data confidentiality and security of personal effects like debit/credit cards, PINs, cheque books and account statements.>Preparing soft loans and credit card facilities based on customer's request.>Pioneer customer service officer for a new branch location where customers were successfully informed about the branch by being welcoming and professional. Resulting in regular returns and continued patronage.BRANCH OPERATIONS AND TECHNOLOGY>Receiving, posting and processing of other bank cheques for central clearing.>Handling and disbursing of local and foreign currencies as well as daily vault balancing at close of business.>One-time recipient of Teller-of-the-month award for flexibility, efficiency, attention to details, integrity and politeness in service delivery.

Doxford Park, Sunderland

>Worked as part of a team to manually enter machine-illegible and incomplete postal addresses into the database.>Responsible for entering a high level of addresses accurately within set time.

Master Of Science, Project Management, M.Sc. Project Management

EXECUTED PROJECT WITHIN MY SCHOOL YEAR: Worked within an international project team consisting five people to produce weekly researched.

Bachelor Of Arts (B.A.), English Language And Literature, General, Ba Eng

Activities and Societies: Vice President, National Association of Students of English Language and Literature (NASELL) UNILAG chapter.

Wassce, Arts

Activities and Societies: UNESCO, WAZOBIA, RED CROSS