Adaeze Obinna Mba,Psm®,Csm,Safe® Email & Phone Number

United Kingdom

England, United Kingdom

England, United Kingdom

● A review of an identified operational business process and recommended implementable operational frameworks to resolve the identified gaps for the improvement of the business operations in achieving organisational goals.● Developed a working standard operating business process document for the center.

England, United Kingdom

● Led and oversaw the creation of strategic initiatives and performance measures that would efficiently support the execution of implementable business recommendations.● Appraised and re-defined the products, customer experience offerings, and marketing strategies through the lens of global emerging trends for business advancement and positioning.

Lagos,Nigeria

• Successfully managed and grew a portfolio of B2C and B2B strategic accounts totaling $100B in annual sales, selling telecom solutions and services.• Negotiated and executed client contracts and agreements with top-performing revenue yield > 98% year on year through excellent relationship management approaches. • Achieved account onboarding process and achieved post-sales and after-sales services to ensure customer success from using Airtel’s products and services achieving an improvement in growing retention rate from 6% to 33% quarterly.• Achieved excellent stakeholder management by effectively integrating customer development strategies, retention strategies, and tactics including a consultative sales approach in handling C-suite relationships and accounts leading to an improved 88% NPS score quarterly.• Conducted and executed strategic key account engagement initiatives with stakeholders and C-Suite leading to improved cross-selling and up-selling of products and a total revenue increase of 175% from new and existing customers year on year.• Implemented sales and account engagement strategies leading to a reduction in churn rate from 33% to 6% quarterly through a robust client account roadmap in meeting performance objectives.• Achieved and maintained an excellent credit recovery, leading to a reduction in debt portfolio by 95% (From 8.3% to 0.29%) year on year and consistently achieved collections management by 91% year on year.• Managed a team of account managers responsible for the portfolio of SME accounts generating $25 Million in annual revenue.• Successfully led a cross-functional project team and delivered the Nigerians in Diaspora Commission (NIDC’s) contact center setup for the Ministry of Foreign Affairs, Nigeria.• Developed and implemented account loyalty and rewards schemes leading to a 97% CSAT score from owned accounts.

Nigeria

• Managed the life cycle all new and existing sales trade partners and ensured process management of the distribution chain amongst the trade partners.• Managed the Partners Trade communication desk by ensuring all relevant activities, products and information was cascaded to the partners and sales team via all approved communication channels within the organization.• Delivered process management for trade governance was adhered to by the partners.• Delivered on analysis and implementation of trade strategies to improve the organizations Sales and Gross adds margins.• Effectively and efficiently managed the sale application platform which houses the day to day trade activities of the sales team and trade partners in the organization.• Provided hands-on support on channel initiatives and projects targeted at increasing sales and gross adds.

Nigeria

•Developed and implement profitable long-term account plans.•Built stronger value-added partner relationships leading to increased revenues in the Int'l Business.• Created support processes that fulfilled partners' expectations and facilitate the best strategy to achieve goals and targets.•Responsible for Sales back-end Support that caters to the Carrier& International Business generally.•Responsible for customer relationship management guided by the defined quality of service and exceptional business procedure.

Lagos,Nigeria

• Establish and maintain excellent relationship management with existing High Value Consumer (Prepay & Post Pay) subscribers.• Monitor the activities of competition and develop or recommend counter measures to win against competition.• Encourage and develop opportunities to have Airtel presence in all locations and touch points for the segment. • Responsible for customer relationship management guided by the defined quality of service and exceptional business procedure.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, Distinction

Bachelor Of Science (Edu.), Political Science & Public Administration/Education

Activities and Societies: I held the leadership role of the course governor of my department through out the duration of my course.