Adaeze Ogbonye Email & Phone Number

Nigeria

• Provide remote customer service support and improve user experience via chat, text, email, and social media. • Creating and improving billing and technical solutions, solving 100+ customer inquiries weekly through systems such as Intercom and Zen desk.• Reporting, monitoring, investigating, and tracking issues via customer email and chat responses.• Monitor and handle shared email inboxes associated with several departments.• Create manual orders for clients, and coordinate shipment of orders.- Identified customers' challenges, investigated, and followed up to ensure satisfaction.- Escalated customer queries and concerns to the appropriate teams for proper resolution.

Lagos, Nigeria

Provided client support services such as presentations, consumer tastings, and managing administrative tasks such as placing orders and tracking credits. • Helped build the brand, prospected new accounts, and sold to distributors, retailers, or restaurants and bars. • Developed and executed creative selling concepts focused on driving sales, commodity, and new product placements.

Lagos, Nigeria

• Provided customer service in person, over the phone, and via email. • Provided customer-focused service in a courteous, friendly, efficient manner. • Managed customer accounts via the Opera Management system as front office staff and housekeeper.• Cross-trained as a Housekeeper. cleaned rooms, in charge of publicspaces, laundry services, turn-down services, replenished roomamenities, stock-taking of hotel amenities, and note ofmissing/forgotten items in the guest room according to the standard ofoperation procedures.• Provided daily written reports to management, shared updated daily reports with other agents, and maintained standard operating procedures and instructions.• Represented the professional image of the hotel and followed regulatory requirements. • Handled reservations, and customer information, and helped to provide solutions to difficult situations faced by guests and the hotel.

Abuja, Federal Capital Territory, Nigeria

• Direct and manage the daily operations of the fashion house and coordinate workers, technicians, and suppliers. • Provided work instructions, documentation, order processing, and supervision for staff. • Identified target markets and created designs, taking into consideration so cio-economic factors. • Helped to guide customer focus towards designs based on their personal style and events to be attended. • Helped in organizing and planning projects for fashion shows.