Ada Gabriela Gonzalez Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

* Provided high-level support to executive staff, ensuring seamless coordination of schedules, travel arrangements, and document preparation* Managed office operations, prepared audit documents, and created new businesses.* Coordinated with clients, vendors, and team members to ensure smooth operations.* Utilized QuickBooks for invoicing, accounts receivable, and financial reporting.* Maintained accurate records, reports, and databases.* Scheduled meetings and appointments using Outlook and Teams.* Created and managed Excel controls for accounting projects, ensuring timely completion and team synchronization.* Developed and maintained a master client list, digitizing physical folders for easy access.* Assisted with bookkeeping for select clients.* Provided exceptional customer service to clients and providers, ensuring timely resolution of queries and issues.

Orlando, Florida, United States

* Delivered exceptional customer service through phone, email, and chat, resolving complex issues and ensuring customer satisfaction* Successfully sold ancillary products and services, exceeding sales targets and increasing revenue* Utilized effective conflict resolution skills to de-escalate tense customer situations, resulting in positive outcomes* Demonstrated expertise in airline policies and procedures, providing accurate information and solutions to customers* Conducted thorough research on flight information, compensation requests, and policy-specific details to resolve customer inquiries* Worked independently and collaboratively as part of a team, adapting to changing priorities and meeting performance goals* Made sound judgments on fare adjustments and point applications, ensuring fairness and consistency* Effectively communicated with customers through clear and concise email correspondence, ensuring timely responses

United States

* Utilized MS Office Suite (Word, Excel, PowerPoint) to create and edit invoices, reports, memos, letters, and other documents with accuracy and efficiency* Conducted research, compiled data, and prepared comprehensive papers for executive review, committee meetings, and board presentations* Analyzed and prioritized incoming memos, submissions, and reports, ensuring timely distribution and follow-up* Demonstrated versatility in performing general office duties, including supply management, records management, and basic bookkeeping tasks

Florida, United States

* Coordinated purchasing processes, reviewing requisitions and preparing accurate purchase orders to ensure timely delivery of goods and services* Tracked shipments and resolved issues related to undelivered goods, ensuring timely delivery and customer satisfaction* Spearheaded daily sales activities, brainstorming innovative ideas to improve client relationships and driving sales growth* Utilized effective communication skills to build strong relationships with suppliers and team members.

San Pedro Sula, Honduras

* Led and managed the school, setting standards and policies to ensure excellence in education* Recruited, trained, and evaluated staff to ensure effective teaching methods and compliance with regulations* Developed and implemented instructional methods and content for educational programs, and taught classes to students* Coordinated school operations, including maintenance, facilities management, and resource allocation* Collaborated with parents and staff to address students' issues and develop educational policies, and organized fundraising events and performances to showcase students' talents

San Pedro Sula, Honduras

• Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.• Performed personnel training in the Montessori area for teachers and staff which allowed the school to maintain the teaching philosophy in every area of the institution• Organized annual fundraising events, such as Family days, art fair, book fairs, which allowed the school to obtain additional funds for important activities and school's facility improvements• Directed talent shows, award ceremonies and graduations and other performances with stage montage and creative scenography designs for students.• Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.• Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.

San Pedro Sula, Honduras

* Delivered exceptional customer service, resulting in a 3% increase in repeat business through referrals* Streamlined inventory management and customer account processes, improving efficiency and organization* Trained and mentored staff, setting clear expectations for job responsibilities, performance, and customer service standards, and effectively managed financial tasks and customer inquiries

Zone 14, Guatemala City, Guatemala

• Costumer service experience• Managing project accounts.managed filing and correspondence.• Managed purchasing accounts.

Social Media Marketing, Business, Management, Marketing, And Related Support Services

Executive Bilingual Secretary, High School Diploma, Executive Assistant/Executive Secretary

Early Education Elementary Teacher, Elementary Education And Teaching