- Rezoning Process- Redevelopment - Tenant Relocation - Building Use/Design Optimization - Green Building Certification

• Performed routine administrative duties including filing, copying, typing, updating calendars, organizing departmental meetings, composing documents and meeting minutes, and answer multi-line phone call.• Provided all levels of functional and operational support for LMS (Learning Management System) to Canadian aboriginal clients (Kitasoo/Xai'xais Community) and served as day-to-day first-line support.• Worked as front-line customer service and develop a deep understanding of clients’ needs to conduct a tailored product and service recommendation.• Responsible for the employee working hours calculation and processing of biweekly payroll and engaged in full-cycle recruitment including creating job description, phone screening, schedule interviews, and generating offer.• Assisted with coordinating internal departmental events planning, including event programme schedule, coordination high-profile speakers, venue logistics, volunteers and support staff supervision, and vendor logistics.• Engaged in invoice writing and entry by using QuickBooks and Excel, submitting matched invoices for payment, reconciliation cash flow and credit/debit card transaction and confirming vendor and supplier remittance data.

•Entered all customer and product information and tracking records with over 98% accuracy and performed data entry for all invoices, mailings, and POS. •Generated annual performance reports and organized meetings with shareholders to introduce annual report requests and increase reporting efficiency.•Helped business operations utilize information systems to enhance work efficiency by 10% and provided day-to-day support to the office manager.•Engaged in scanning, filing, and organizing office documents both electronic and hard copy.

•Collected pricing and external data to develop reports for commercial investment teams.•Partnered with a manager to ensure the operational effectiveness of the branch and maximize the performance of the team.•Assist the manager to guide the team in customer counseling and education, problem-solving and prevention, and advocate for digital implementation.•Helped manager to communicated with clients, explained risks and returns of various financial products and aligned with clients' financial goals with suitable products.