• Sourcing and identifying candidates using a variety of methods including database and internet searches, internet postings and referrals.• Worked with various Vendor Management Systems (VMS) Beeline, Fieldglass & ATS such as Ceipal, Job Diva, Max Hire and Bullhorn.• Expertise in understanding the US terminologies like W2, 1099 & C2C.• Working closely with account representatives to clearly understand job requirements and identify the appropriate candidates.• Developing and maintaining effective working relationships with client managers and HR to effectively assist in staffing of open positions.• Posting jobs agencies and job boards like Indeed, LinkedIn, other online portals.• Has good hands-on experience like Career Builder, Dice, Monster, Signal Hire, IIT Jobs and LinkedIn to source quality consultants for the company.• Telephone screen the consultants and negotiating pay rates.• Full Lifecycle Recruiting experience generating new clients, getting requirements, understanding the opening, sourcing the right candidate, technical interviews, negotiations, closing the deal and maintaining the relationship with clients and consultants.• Interaction with US candidates via telephone, understanding profiles, making them understand job roles, taking preliminary interview, and confirmation for forwarding their resume to relevant client.• Working mainly with direct and implementation partners on various software roles• Maintained a 2000+ strong database of consultants and vendors.• Regular follow-ups were done with both the client and the consultants for interview schedule, status update and consultant performance feedback.• Placed high-end professionals in the area of IT/ Non-IT/ Healthcare, in contract, contract to hire and full-time positions.• Ensure the travel history and I-94 are verified effectively in order to avoid confusion when placing consultants.• Worked closely with US Citizens, Green Card Holders, H1B and OPT Visa holders.

• Recorded all customer interactions into the database system accurately and completely.• Performed regular follow-up calls to check on customer satisfaction levels.• Address and resolve customer complaints or concerns in a professional and timely manner• Prepared daily activity reports summarizing activities related to customer support requests.• Coordinated with third-party vendors when necessary for resolving escalated customer issues.• Responded to customer emails and phone calls promptly, courteously, and professionally.• Maintained up-to-date knowledge of company products, services, policies, and procedures.• Handle customer inquiries via phone, email, chat, and social media. Provide information about programming, schedules, and channel features.• Develop and maintain positive relationships with viewers. Aim to enhance customer loyalty and satisfaction through effective communication and support.• Maintain detailed records of customer interactions, issues reported, and resolutions provided.• Strong verbal and written communication skills to interact effectively with customers.• Ability to handle difficult situations and resolve issues in a calm and professional manner.• Ability to manage multiple tasks efficiently and maintain accurate records.• Ability to work collaboratively with different teams within the organization.

• Developed and maintained relationships with customers to ensure their satisfaction.• Creating and managing user accounts, assigning licenses, and ensuring that deactivated users' data is properly handled.• Assigning and managing roles and permissions to ensure users have appropriate access to resources.• Investigated customer complaints and provided solutions within acceptable time frames.• Setting and enforcing strong password policies to ensure account security.• Implementing and managing 2-Step Verification (2FA) to add an extra layer of security.• Educated and guided customer to setup Goggle authenticator app• Configuring and enforcing data loss prevention (DLP) policies to protect sensitive information.• Gathered customer feedback and reported it to management.• Enabling and configuring various Google Workspace applications like Gmail, Google Drive, Google Calendar, Google classroom, and Google Meet to suit organizational needs.• Reviewing and troubleshooting MX records to ensure emails are sending and receiving properly• Managing integrations with third-party applications and services to extend the functionality of Google Workspace.• Customizing the Google Workspace environment to align with the organization’s branding • Reviewing audit logs for administrative actions and access events to detect and address any unauthorized activities.• Participated in team meetings to discuss strategies for improving customer satisfaction levels.• Provided customer service by responding to phone, email and chat inquiries in a timely manner.• Resolved billing issues and disputes through effective problem-solving techniques.• Assisted customers for data migration and data restore without data loss.• Providing technical support to users, troubleshooting issues, email issues, DNS, domain management.• Maintained up-to-date knowledge of product subscription and pricing plans.• Assisted customers with product selection based on individual needs.

• Performed administrative tasks such as filing, data entry, and document preparation.• Participated in team meetings to share best practices regarding customer relations management.• Assisted in the development of promotional materials for new products or services.• Resolved customer complaints promptly and efficiently.• Coordinated with marketing teams on initiatives designed to attract new customers.• Analyzed data from previous campaigns to determine effectiveness of approaches used.• Developed relationships with customers to ensure repeat business.• Answered customer inquiries via telephone, email and in person.• Tracked customer satisfaction surveys and responded accordingly.• Conducted research on competitive products and services offered by competitors.• Identified opportunities to increase sales through improved service offerings.• Processed orders for existing customers according to their preferences.• Provided training sessions for new employees on proper handling of customer relations tasks.• Maintained accurate records of customer interactions and transactions.• Organized promotional events to attract new customers.• Drove customer escalations to resolution by engaging directly with clients.

• Conduct thorough market research to identify competitive pricing and potential savings for customers.• Streamline the vendor switching process to make it as smooth and hassle-free as possible for customers.• Evaluate and select reliable vendors that offer competitive pricing and high service standards.• Develop clear and compelling communication strategies to inform customers about the benefits of switching vendors.• Ensure a robust support system is in place to assist customers during the transition, addressing any concerns or issues promptly.• Perform detailed financial analysis to demonstrate the cost savings customers can achieve by switching vendors.• Stay informed about regulatory changes that could impact the switching process or customer billing.• Develop scripts and call flows that emphasize cost savings and address common customer concerns.• Implement and monitor technology solutions (e.g., CRM systems) that support call center operations.• Train customer service representatives to handle objections and provide detailed answers to customer inquiries.• Ensure that customer service representatives are equipped to assist customers throughout the switching process, resolving any issues that arise.• Implement quality assurance measures to ensure high standards in all phone interactions.• Lead and mentor the call center team, providing training and support to ensure high performance.• Foster a customer-centric culture within the call center, emphasizing the importance of cost savings and customer satisfaction.• Continuously evaluate and improve training programs based on feedback and performance metrics.

• Handle escalated customer complaints regarding mobile network issues or slow speeds.• Provide accurate information and solutions to resolve customer issues promptly.• Conduct regular call audits and provide feedback to agents.• Collect and analyse customer feedback to identify issues and areas for improvement.• Conduct regular team meetings to discuss performance, updates, and best practices.• Manage high-severity issues and ensure they are resolved promptly.• Communicate effectively with customers during network outages or other service disruptions.

• Provide detailed information about software products and services to potential customers.• Respond promptly to customer inquiries via phone, email and in-person.• Assist customers in understanding product features, benefits, and pricing.• Guide customers through the purchasing process.• Upsell and cross-sell software products and services.• Process orders and ensure accurate billing and payment processing.• Escalate complex technical issues to higher-level support or engineering teams.• Follow up with customers to ensure resolution and satisfaction.• Participate in marketing campaigns to promote new software releases and updates.• Communicate promotional offers and discounts to customers.• Collect and analyse customer feedback to identify areas for improvement in products and services.• Provide insights to the marketing team for developing targeted strategies.• Process orders for provisional items accurately and efficiently.• Coordinate with logistics and supply chain teams to ensure timely delivery.• Address customer inquiries and issues related to provisional items.• Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.• Maintain detailed and accurate records of customer interactions and transactions.• Meet and exceed performance metrics such as response time, resolution time, customer satisfaction scores, and sales targets.• Work closely with sales, marketing, technical support, and product development teams to ensure cohesive and effective customer support.• Participate in team meetings and contribute to the overall improvement of support processes and customer experience.