Adain K. Cruz Email and Phone Number

The #1 3PL For High-Volume Beauty & Wellness Brands.Serving high-volume direct-to-consumer market leaders provides clients with the peace of mind that their brand is in experienced hands. Integrations with ULTA, Sephora, Target, Nordstorm, and 100+ retailers to simplify your B2B fulfillment.

Serving as an Operations Manager for an e-commerce startup, I oversee labor, integration, and account management operations to deliver empowering reverse logistics services to rental businesses. I fostered long-lasting partnerships with clients by implementing specialized rental systems to drive bottom-line outcomes for customer acquisition, margin expansion, and competitive advantage. Moreover, I coordinated with our Human Resources team in stabilizing our workforces by scheduling tasks and determining staffing needs to maximize productivity as well as cultivate supportive working environments.

In my capacity as a Project Manager, I primarily enable effective task coordination to realize numerous plans. This duty would involve extensive engagement with multiple stakeholders to identify project objectives, deadlines, and required resources, as well as distribute responsibilities as evenly as possible. So far, I have programmed two projects, which are the Trailer Shelter and Room Key Project. These plans aimed to provide quality home service to nine sites and 450+ trailers. I was able to implement these projects using various skills, particularly verbal communication, and organization skills. With the former, I connected with clients to identify the project’s objectives and how to execute these given operational constraints. As for the latter, I handled numerous paperwork for the projects’ requirements such as contracts, charters, and quality metrics to specify plan details extensively.Aside from these, I also coordinated with various teams to identify factors towards project success. Firstly, I was able to leverage incident management procedures to identify risks, allocate resources, and escalate additional concerns among executive members to make necessary adjustments. Additionally, team meetings helped align accounting processes such as payrolls and billings to encourage quality performance. These efforts resulted in implementing relevant, cost-effective strategies that led to a 30% decrease in payroll errors. Overall, these experiences allowed me to showcase my successful project management skills, and I intend to implement more plans in the future.

Working as an Office Manager for an automobile workshop, I formed Direct Repair Programs (DRPs) with numerous insurance companies to help resolve vehicle damages with minimal costs. I established solid relations with insurance providers such as MetLife and Liberty Mutual, along with adjusters from Nationwide, State Farm, Allstate, and Progressive to evaluate damages immediately. To guarantee car owners in getting quality repair services, I consistently applied customer satisfaction approaches whenever I answered client phone calls, emails, and letters to always provide meaningful feedback. Furthermore, I compiled these data using software programs to create a solutions database to improve workshop operations. These initiatives allowed me to assess repair processes and implement cost-effective techniques to increase aggregate profitability by 30%.Additionally, it was imperative to enhance staff performance to boost repair services. I introduced staffing and procedure developments to innovate our profit and loss (P&L) management techniques through boosted technician metrics. Specifically, I identified Key Performance Indicators using data from technician performances to increase labor efficiency from 103% to 136% with a four-month timeline.

In this position, I fostered warehouse distribution connections with vendors to meet orders while sustaining inventory control. I significantly achieved this by utilizing wave configuration practices along with quantitative data and lean management procedures to ensure constant and steady floor work. Examples of these metrics are daily reports, budget forecasts, wave plans, and root cause analyses, to name a few. These efforts effectively reduced shipping costs by 20%, increased total production by 10%, and maintained a 90% on-time delivery rate. Moreover, I also collaborated with teams and departments to predict inventory shortages and train personnel. I extensively utilized Warehouse Management Systems (WMS) with the Order Fulfillment team to forecast possible deficiencies. To train employees, I assigned duties as practical training while addressing their concerns to understand their roles.Finally, I also participated in the Go Live process of automation and assisted in opening a new warehouse to achieve global visibility efforts.Data Entry / Exchanger / Administrative Assistant // August 2014 – August 2015

Data Entry / Exchanger / Administrative Assistant // August 2014 – August 2015Before being a Shipping Supervisor / Senior Wave Planner, I was responsible for managing information technology services such as our client database, technical support, and hardware requirements. I coordinated with the Customer Service department and the Warehouse teams in synchronizing departmental operations towards optimization. I achieved this by migrating information across company platforms. To execute this task with needed security, I answered phone calls and emails with attention to detail to ensure a cohesive information flow. Furthermore, I assisted teams in processing order data by innovating Warehouse Management Systems (WMS) to streamline order processes and substantially accelerate shipment.

Data entry- Administrative Assistant at The Black TuxMaintained database by entering new and updated customer informationProcessed Customer Orders on systemOffice SupportWarehouse support

Forecasted goals and objectives for the department and strives to meet them.Hire, train, motivate and monitors the performance of all body shop employees.Prepare and administer an annual operating budget for the body shop.Direct and scheduled the work of all body shop employees.Established and maintained good working relationships with insurance adjusters.Established and maintained good working relationships with customers to encourage repeat and referral business.Implemented aggressive marketing plan to increase body shop business.Monitoed technicians' daily productivity reports and corresponding payroll records.Estimates on costs and time required for body work.Follow up on parts department orders to ensure parts availability.Monitored progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.Maintainsed high-quality service repairs and minimizes comebacks. Conducted periodic spot checks of completed jobs for thoroughness and quality.Checked quality of completed work.Handled customer complaints immediately and according to dealership's guidelines.Monitored paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.Prepared final billing for completed repair orders.

With this role, I offered various legal services ranging from notary public transactions to income tax preparations. I mentored ten employees in providing these services by assigning work and delivering objective feedback to improve performance. Moreover, I also assured that these services adhere to our accounting and legal standards to ensure compliance with the law and guarantee information accuracy. These experiences enabled me to understand leadership and work optimization to achieve profitable results.